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New Member

VPN client can't connect Error message in log is

I_Cookie=E8639EE347B0332A R_Cookie=2E769D3CBD38C09F) reason = DEL_REASON_WE_FAILED_AUTH

What does this mean? How do you fix it?

2 REPLIES
Hall of Fame Super Silver

Re: VPN client can't connect Error message in log is

Thomas

I would interpret this to mean that you failed authentication when you attempted to connect. When you attempt to connect do you get a prompt? If not (and I suspect this is the case) it would indicate a problem in setting up the group authentication in the client. If you do get a prompt then it would indicate a problem with the setup of your ID or password in the server or that you have incorrectly entered ID or password.

Be careful that group name is entered correctly (including upper case or lower case matching).

Be careful that passwords are correctly enterred (including upper case or lower case matching and no trailing blanks).

HTH

Rick

New Member

Re: VPN client can't connect Error message in log is

They are prompted for a username and password

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