WIC-1AM and ASYNC 32A CONFLICT FOR OUT OF BAND ACCESS

[veltech]

Hi all,

I am hoping that one of you veteran experts out there can help with a problem I am having on our access server. The basic set up is as follows:

Cisco 2620 XM

WIC-1AM

ASYNC 32A

Works perfectly as an access server until we slot the WIC-1AM card into the router. Then it knocks out the ASYNC 32A and we cannot dial in to the modem either; put another way the two cards just do not seem to want to co habit in the router. When using the same config with just the WIC-1AM fitted, it works like a dream using Hyper terminal over the PSTN. Or by removing the WIC-1AM the Async module works fine, just will not work together.

Any help and suggestions greatly appreciated.

Thanks.

[paolo bevilacqua]

Try updating IOS. Other than that, you would need to supply more details about "it knocks out".

[veltech]

Thanks for your response.

We have a few of these 2620 XMs around with different IOS on them and we have tried 2 or 3 different ones with the same result. When I say "knocks it out" I mean that the Async stops functioning and so does the WIC-1AM, in other words neither will function correctly although still powered up in the router. One particular IOS did allow the 2 cards to co habit, but only the Async 32 would work, dial in access was not possible to the WIC 1AM. As you say IOS seems a likely possibility but according to Cisco documentation we are using an IOS that supports both cards. We are using:

c2600-advsecurityk9-mz.124-1a.bin

Do you have any idea which IOS may allow both cards to function simultaneously?

Regards,

[paolo bevilacqua]

As above. Update IOS to latest.

[veltech]

Still no luck with this problem. Tried the combination of WIC-1AM and NM32A in 3 different 2620XMs we have in the lab running later IOS and still we cannot get the two cards to work together.

Any more ideas?