Loading Software on 2951 Error Message: Bad Service Code

[Tony T.]

Hello-

I'm currently trying to load software on a 2951. The specific software I'm attempting to load is 15.7-3.M7.

I've successfully loaded this software on a different 2951, but one of the 2951's in the lab keeps getting a error message saying:

%Error reading usbflash0:c2951-universalk9-mz.SPA.157-3.M7.bin (Bad service code)

Again, this worked on a different 2951 and the configurations are identical. Specifically, meaning I'm using a USB on both platforms. Simple command:

router#copy usbflash0:c2951-universalk9-mx-SPA.157-3.M7.bin flash0:

I'm not sure what the issue could be. Any assistance is appreciated.

[balaji.bandi]

is this ROMMON mode?

try dir usbflash0: are you able to read the files?

also, try  dir flash0:

[Tony T.]

Hey-

The router is not in rommon, and yes, I can see the software in the usb (dir usbflash0:). In fact, I used the same usb when I successfully loaded the same software on a different 2951. Regarding the flash0: directory, I see the old software and other files, nothing abnormal. 

Tony

Tony

[balaji.bandi]

%Error reading usbflash0:c2951-universalk9-mz.SPA.157-3.M7.bin (Bad service code)

thanks for the input, when are you getting the above message, while copy? (do you have enough space in the target ?)

[Tony T.]

Hey again,

Yes, I get the message when trying to copy. And yes, there's more then enough space (417120256 bytes free). The software is only (115327348).

Tony

[balaji.bandi]

Looks like some compatible issue with USB, is this FAt 32 formatted? what size of the US stick?

when you mention another device that can use the same USB ? is this the same model? what is the IOS Code running on that?

when you insert the USB what Log you see?

can you post dir usbflash0: 

show version working vs not working device?

[Tony T.]

Hello-

Don't know if the USB is formatted, I suspect so. Also, the size is good, there's alot of space left.

Yes, the platforms are exactly the same. They both had the same software 15.1.

I see no logs when I insert the USB.

No, I can't show what the output is when I type command "dir usbflash0:"

I'm not sure what you're asking in the last sentence.

Tony

[Leo Laohoo]

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@Tony T. wrote:

I'm not sure what you're asking in the last sentence.

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2951 has two USB ports at the back.  You've connected the USB stick in port 0.  Can you see port 1? 

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@Tony T. wrote:

Don't know if the USB is formatted, I suspect so. Also, the size is good, there's alot of space left.

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Cisco appliances are very "picky" about what USB brand support. 

What is universally known is the maximum size is 16 Gb and needs to be formatted to FAT16.

[Leo Laohoo · Accepted solution]

2900 have two USB ports.  What happen if you plug it into the 2nd one?

[Tony T.]

Hey Leo-

I think I tired the other USB port but I can't recall. Will try tomorrow and let you know what happens.

Thanks,

Tony

[Tony T.]

Leo-

The second usb port worked. Thanks for the assistance.

Tony