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AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

We have a wierd issue with our 5508 WLC which has a AP base count of 250.

right now we're running code version 7.4.100.0 with 75 active AP's connected

The license details:

I tried twice to upgrade to code version 7.5.102.0 but in both cases the base license disappeared after the upgrade as you can see:

(Cisco Controller) >show license all 

License Store: Evaluation License Storage

StoreIndex:  0  Feature: base-ap-count                     Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 500 / 0 (Active/In-use)

        License Priority: None

(Cisco Controller) >show license udi        

Device# PID                     SN                      UDI

--------------------------------------------------------------------------------

*0      AIR-CT5508-K9           FCW1526xxxx            AIR-CT5508-K9:FCW1526xxx

(Cisco Controller) >show license file

License Store: Evaluation License Storage

  Store Index: 0

    License: 11 base-ap-count 1.0 LONG TRIAL DISABLED 1440 DISABLED STANDALONE

              ADD 500_KEYS INFINITE_KEYS NEVER NEVER NiL SLM_CODE DEMO NiL NiL

              Ni NiL NiL 5_MINS NiL MdJd10O,mtIZ6NbE6Wz4L7mlRpB1ORkKam6zeH6MTA

             f:ANiieo1Z<---cut--->5lF03hp

             csLJVYkat3KCLOPYJNrPo3H6kt5cbt8q4XJ46naeRqwInXo3s+nsLU7rOtdOxoIxY

             ZAo3LYmUJ+MFzsqlhKoJVlPyEvQ8H21MNUjVbhoN0gyIWsyiJaM8AQIkVBQFzhr10

             GYolVzdzfJfEPQIx6tZ++/Vtc/q3SF/5Ko8XCY=</WLC>

    Comment:

       Hash: 4RHF2Mhn<---cut--->w3KFoVG4=

therefor we're unable to connect AP's anymore.

did not find any bug related to that issue or any information in the releasenote which could explain that behaviour.

any ideas?

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

Send an email to license@cisco.com.  Provide the serial number of your appliance and they can verify what is your true license.

4 REPLIES
New Member

AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

.. i meant "

AIR-CT5508-K9 License gone after upgrading to 7.5.102.0

in the title, not 7.4.100. could please someone correct this typo

Hall of Fame Super Gold

AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

Send an email to license@cisco.com.  Provide the serial number of your appliance and they can verify what is your true license.

New Member

AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

Thanks that helped me out. I contacted cisco license team and they sent me a custom license file.

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.5.102.0

Bootloader Version............................... 1.0.16

Field Recovery Image Version..................... 7.0.112.21

Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2

Build Type....................................... DATA + WPS

System Name...................................... xxxxx

System Location.................................. Zuerich

System Contact................................... xxxxx

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069

Redundancy Mode.................................. Disabled

IP Address....................................... xxxxx

Last Reset....................................... Software reset

System Up Time................................... 0 days 0 hrs 7 mins 19 secs

System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

System Stats Realtime Interval................... 5

System Stats Normal Interval..................... 180

Configured Country............................... CH  - Switzerland

Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +43 C

External Temperature............................. +26 C

Fan Status....................................... OK

State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 4

Number of Active Clients......................... 8

Burned-in MAC Address............................ 30:F7:0Dxxxxxx

Power Supply 1................................... Present, OK

Power Supply 2................................... Present, OK

Maximum number of APs supported.................. 250

(Cisco Controller) >show license all

License Store: Primary License Storage

StoreIndex:  2  Feature: base                              Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: Non-Counted

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  3  Feature: base-ap-count                     Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 250 /250 (Active/In-use)

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: base-ap-count                     Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 500 / 0 (Active/In-use)

        License Priority: None

--More-- or (q)uit

Hall of Fame Super Gold

AIR-CT5508-K9 License gone after upgrading to 7.4.100.0

Thanks for taking the time to rate our posts, Samuel. 

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