Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

anyconnect-win-3.1.03103-pre-deploy-k9.msi failed on Win 8.1

Hi!

Currently we are using 'anyconnect-win-3.1.03103-pre-deploy-k9.msi' package. On WinXp, Win7 are succesfully installations possible. On Win 8.1 I get the error:

Source = Event Viewer

Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva64-6.inf" VPNVA 

   (NULL)

   (NULL)

   (NULL)

   (NULL)

   (NULL)

   

   7B33353036313245422D353546452D343744432D384530372D3139374232343039393039427D

     Source = setupapi.dev.log

                    ...

                    ...

     dvi:                               Add Service: Modified existing service 'vpnva'.

     dvi:                          {Install DEVICE exit (0x00000000)}

!    dvi:                          Device restart was skipped (DONOTCALLCONFIGMG).

!!!  dvi:                     Class installer: failed(0x0000000d)!

!!!  dvi:                     Error 13: The data is invalid.

     dvi:                     CoInstaller 1: Enter (Post Processing) 14:05:33.829

     dvi:                     CoInstaller 1: Exit (Post Processing)

     dvi:                {DIF_INSTALLDEVICE - exit(0x0000000d)} 14:05:33.829

!!!  ndv:                Error(0000000d) installing device!

!    ndv:                Queueing up error report since device installation failed...

     ndv:           {Core Device Install - exit(0x0000000d)} 14:05:33.829

     dvi:           {DIF_DESTROYPRIVATEDATA} 14:05:33.829

     dvi:                CoInstaller 1: Enter 14:05:33.829

     dvi:                CoInstaller 1: Exit

     dvi:                CoInstaller 2: Enter 14:05:33.829

     dvi:                CoInstaller 2: Exit

     dvi:                Class installer: Enter 14:05:33.829

     dvi:                Class installer: Exit

     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 14:05:33.829

     ump:      {Plug and Play Service: Device Install exit(0000000d)}

!!!  ndv:      Device install failed for device.

!!!  ndv:      Error 13: The data is invalid.

     ndv:      Installing NULL driver.

     dvi:      {Plug and Play Service: Device Install for ROOT\NET\0001}

!    ndv:           Installing NULL driver!

...

...

     dvi:                                    Query-and-Remove succeeded

     dvi:                               {Remove DEVICE exit (0x00000000)}

!!!  dvi:                          Class installer: failed(0x0000000d)!

!!!  dvi:                          Error 13: The data is invalid.

     dvi:                     {DIF_REMOVE - exit(0x0000000d)} 14:05:34.016

     dvi:                Class installer: Exit

     dvi:                Default installer: Enter 14:05:34.016

!!!  dvi:                     Error obtaining device ID!

!!!  dvi:                     Cleaning up failed installation (00000006)

!    dvi:                     Failed to set Config Flags property: 0x00000020

!    dvi:                     Error 0xe000020b: The device instance does not exist in the hardware tree.

!!!  dvi:                Default installer: failed!

!!!  dvi:                Error 6: The handle is invalid.

     dvi:           {DIF_INSTALLDEVICE - exit(0x00000006)} 14:05:34.016

     dvi:           {DIF_DESTROYPRIVATEDATA} 14:05:34.016

...

...

     ndv: {Update Device Driver - exit(0000000d)}

!!!  ndv: Failed to install device instance ROOT\NET\0001 (Error 0x0000000d)

     dvi: {DIF_DESTROYPRIVATEDATA} 14:05:34.016

...

...

     dvi:                          {Install DEVICE exit (0x00000000)}
!    dvi:                          Device restart was skipped (DONOTCALLCONFIGMG).
!!!  dvi:                     Class installer: failed(0x0000000d)!
!!!  dvi:                     Error 13: The data is invalid.
     dvi:                     CoInstaller 1: Enter (Post Processing) 14:05:33.829
     dvi:                     CoInstaller 1: Exit (Post Processing)
     dvi:                {DIF_INSTALLDEVICE - exit(0x0000000d)} 14:05:33.829
!!!  ndv:                Error(0000000d) installing device!
!    ndv:                Queueing up error report since device installation failed...
     ndv:           {Core Device Install - exit(0x0000000d)} 14:05:33.829
     dvi:           {DIF_DESTROYPRIVATEDATA} 14:05:33.829
     dvi:                CoInstaller 1: Enter 14:05:33.829
     dvi:                CoInstaller 1: Exit
     dvi:                CoInstaller 2: Enter 14:05:33.829
     dvi:                CoInstaller 2: Exit
     dvi:                Class installer: Enter 14:05:33.829
     dvi:                Class installer: Exit
     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 14:05:33.829
     ump:      {Plug and Play Service: Device Install exit(0000000d)}
!!!  ndv:      Device install failed for device.
!!!  ndv:      Error 13: The data is invalid.
     ndv:      Installing NULL driver.
     dvi:      {Plug and Play Service: Device Install for ROOT\NET\0001}
!    ndv:           Installing NULL driver!
     dvi:           {DIF_ALLOW_INSTALL} 14:05:33.954
...

...

...

...

     dvi:                                    Query-and-Remove succeeded
     dvi:                               {Remove DEVICE exit (0x00000000)}
!!!  dvi:                          Class installer: failed(0x0000000d)!
!!!  dvi:                          Error 13: The data is invalid.
     dvi:                     {DIF_REMOVE - exit(0x0000000d)} 14:05:34.016
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 14:05:34.016
!!!  dvi:                     Error obtaining device ID!
!!!  dvi:                     Cleaning up failed installation (00000006)
!    dvi:                     Failed to set Config Flags property: 0x00000020
!    dvi:                     Error 0xe000020b: The device instance does not exist in the hardware tree.
!!!  dvi:                Default installer: failed!
!!!  dvi:                Error 6: The handle is invalid.
     dvi:           {DIF_INSTALLDEVICE - exit(0x00000006)} 14:05:34.016
     dvi:           {DIF_DESTROYPRIVATEDATA} 14:05:34.016
     dvi:                CoInstaller 1: Enter 14:05:34.016
     dvi:                CoInstaller 1: Exit
     dvi:                CoInstaller 2: Enter 14:05:34.016
     dvi:                CoInstaller 2: Exit
     dvi:                Class installer: Enter 14:05:34.016
     dvi:                Class installer: Exit
     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 14:05:34.016
     ump:      {Plug and Play Service: Device Install exit(00000006)}
     ndv: {Update Device Driver - exit(0000000d)}
!!!  ndv: Failed to install device instance ROOT\NET\0001 (Error 0x0000000d)
     dvi: {DIF_DESTROYPRIVATEDATA} 14:05:34.016
     dvi:      CoInstaller 1: Enter 14:05:34.016
     dvi:      CoInstaller 1: Exit
     dvi:      CoInstaller 2: Enter 14:05:34.016
     dvi:      CoInstaller 2: Exit
     dvi:      Class installer: Enter 14:05:34.032
     dvi:      Class installer: Exit
     dvi: {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 14:05:34.032
<<<  Section end 2014/01/30 14:05:34.032
<<<  [Exit status: FAILURE(0x0000000d)]

Thanks for help

Andreas

Everyone's tags (6)
7 REPLIES
Community Member

I see this problem over and

I see this problem over and over again with every version of AnyConnect, and so far I haven't seen a good answer from Cisco. I'm tempted to blame another third party vendor (Like do you have McAfee installed), simply because multiple vendors aren't well-known for collaborating when conflicting uses of the same dlls occur. Absent that, call the NSA and tell them to quit injecting their backdoors into common Windows libraries.

 

 

Here is what I've done on Windows 7 that is successful: search the registry for the location of NDIS drivers (In Windows 7 it is [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}), and export it to a text file. Use Notepad++ to collapse parent keys that don't have a lot of subkeys and you'll find one that has a TON of them. Some other 3rd party app (Maybe Citrix, McAfee or another Cisco Product) is using these up and forgets to delete them, and Microsoft can only handle so many.

 

Then you have to perform exploratory registry surgery. Watch out not to delete entries that are like your wireless or bluetooth connections, just delete ones that say "Local Area Connection *590" for example. I usually stop at Local Area Connection 3, because below there, they are probably legitimate, and you'll just hose your machine.

 

Microsoft provides a script called ifcleanup.x64.exe that should now go back and clean all the garbage up. Then it should install properly.

 

Then again, today it didn't work for me! whereas in previous times, it is a slam dunk. You may then also have to delete the existing VPNVA service ('sc delete vpnva' from an elevated command prompt on Windows 7)

 

Hopefully that works.

Community Member

Oh, I forgot to mention, that

Oh, I forgot to mention, that it seems like I found the answer to this problem once after creating a new user and logging in to it. Almost like the profile in the registry for that user itself was corrupt. Maybe create a new TempAdmin account, and install from there.

Community Member

Hello phydroxideIt sounds

Hello phydroxide

It sounds good to hear somebody who acknowledges the installing problems.   And yes you are right, we using McAffe too.  Since Snowden we are also informed about the NSA inside our backdoors. (.. do you think they are listen now …?) J

Ok – I will try you solution hints – maybe I can get a step forward.

Thanks 

Community Member

Did you resolve this? I have

Did you resolve this? I have the *exact* same issue on Windows 8.1 and the same error logs...

Community Member

Sorry currently not, because

Sorry currently not, because we have used an alternative client. I don't know when I will have more time to come back to this problem. If you fix it in the meanwhile it would be very nice to post it here.

Thanks 

Community Member

I followed this and wacked a

I followed this and wacked a bunch of interfaces, rebooted several times, tried running installer as administrator, and tried installing when logged in as a different user. All failed. Looking deep in c:\windows\inf\setupapi.dev.log, it was complaining during device install:

 

    dvi:                          {Install DEVICE}
     dvi:                               {Writing Device Properties}
     dvi:                                    Strong Name=oem71.inf:573bd3b1d858e0ac:Cisco.ndi.NTamd64:3.1.6019.0:vpnva
     dvi:                               {Writing Device Properties - Complete}
     inf:                               AddService=vpnva,2,vpnva.Service.NTamd64  (vpnva-6.inf line 56)
     dvi:                               Add Service: Modified existing service 'vpnva'.
     dvi:                          {Install DEVICE exit (0x00000000)}
!    dvi:                          Device restart was skipped (DONOTCALLCONFIGMG).
!!!  dvi:                     Class installer: failed(0x0000000d)!
!!!  dvi:                     Error 13: The data is invalid.
     dvi:                     CoInstaller 1: Enter (Post Processing) 16:33:31.073
     dvi:                     CoInstaller 1: Exit (Post Processing)
     dvi:                {DIF_INSTALLDEVICE - exit(0x0000000d)} 16:33:31.075
!!!  ndv:                Error(0000000d) installing device!
!    ndv:                Queueing up error report since device installation failed...
     ndv:           {Core Device Install - exit(0x0000000d)} 16:33:31.078

 

I opened up Device Manager, View | Hidden Devices. I found under Network Adapters a hidden "Unknown device". Right click, removed it, then VPN client installed flawlessly.

I was having re-installation issues since I uninstalled AnyConnect to see if it was interfering with a Windows Update. It wasn't, and then I couldn't reinstall it. But, removing that Unknown Device did the trick.

Community Member

All, 

All, 

I know this thread is a couple years old, but I was trying to install AnyConnect 3.1.13015 on a Windows 8.1 machine and removing the "Unknown Device" in Device Manager worked for me as well. 

6572
Views
0
Helpful
7
Replies
CreatePlease to create content