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Community Member

Cisco NCS admin password recovery.

Hi All

In Cisco NCS shell I have incorrectly entered the following command in order to chang ethe admin password and saved it

username admin password hash <password> role admin

and hence lost the access to shell (ssh). Is there a way to retrieve or reset the admin password. Tried to log in as single user (as in any ohter Red Hat Distribution) but didn't work. In the worst case scenario I have rebuild the server (VM) from the .ova imange, however the licenses won't work.

Any advise would be greatly appreciated.

Regards

1 REPLY
Cisco Employee

Cisco NCS admin password recovery.

Hello,

The only way to recover the admin password for NCS would be to use the recovery image (iso). The recovery image is not available for download from CCO. Please open a TAC case & they can special publish the image for you.

For the CLI admin password, the recovery method is the same as the physical appliance.  Attach the recovery ISO, and reboot the machine.  You may have to force the virtual machine to boot from the cd drive.  Once it does, you will get the  menu that contains the password recovery option.

Hope this helps.

Ram

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