Cisco NCS Help

[Jay233]

Hi

I currently have two issues with a new NCS install, if any one can help I would be really grateful.

1, I removed a controller then tried to add it back in, I now receive the following error message "Add Device Failed! Device already exists in the current domain".

2, SSH using putty over to the NCS instance (server) gets to a login prompt but when I enter a valid user name it instantly returns "Access Denied"

    browser access is fine with several user names and passwords.

A big in advance to any replies!!!

[FFIAdministrator]

Maybe there is no configuration for ssh/user in that device, did you try the Cisco account settings?

Normally when you connect via SSH the user can be anything as long as you enter the proper password for The SSH configuration, then you will need to authenticate enable or a user with security level 15.

Also ensure your device is configured to accept SSH

Sent from Cisco Technical Support iPad App

[mike.willing · Accepted solution]

Check under Configure - Unknown Devices.

[m.gajsek]

hi,

you have multiple domains?

The controller must always be cleared in the ROOT domain.

The user for the SSH is "admin" and the root password you've set.

miro.

[Jay233]

Many thanks for the comments, I managed to resolve the issues by upgrading to the latest NCS bundle.tar.

Cheers,

Jay

[anagui1109]

How do you do to upgrade the lastest version if you can't access using SSH? I have the same problem but i can't access console

[andy.winford · Accepted solution]

MIKE WILLING you are a genius.  I've been racking my brain for over two hours on this.

[alicato43]

hi all,

i am receiving the same error message

"

Add Device Failed! Device already exists in the current domain". even after an upgrade to cisco prime v2.0,

its a8500 controller on 7.4 code, it doesnt exist in controllers unknown devices either.

please adivse

thanks