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Cisco prime infrastructure 1.3 cannot access to the user interface

Hello,

We use prime infrastructure 1.3 , and since 1 week we cannot acces to the Web UI to manage network devices.

"Health monitor server" service doesn't started correctly

#ncs status

Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...

thanks for your help.

  • Security and Network Management
2 REPLIES
VIP Purple

Hi,I was facing same issue

Hi,

I was facing same issue earlier.

Check this document, it might help.

 

Regards

Dont forget to rate helpful posts
 

Gold

PI 1.x Health Monitor is

PI 1.x Health Monitor is running, with an error/NMS Server is stopped
CSCuf25963
Symptom:
PI cannot start completely after the re-setup with different hostname/IP address from that in the original setup.
------
NCS-APL-01-new/admin# ncs status
Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Syslog Daemon is running ...
-------

Conditions:
1.2.1.12
Not happen in 1.1.X or earlier

Workaround:
from the root shell,
update the file /opt/CSCOlumos/conf/messaging.properties with the correct ipaddress.
 
Known Affected Releases:
(2)
1.2(1.12)
1.3(0.20)
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