iphone mobile can't access on Cisco WLC 2504

[ammar taha]

Dears,

I have one Cisco WLC 2504 with IOS version (7.0.220.0), and four SSID, one of them is "Guest SSID" and it's used for guest access,

I can login by used windows 7 , but on iPhone and windows 8 dosen't work ,

Also, I make debag on iPhone as attached file ,

Thanks in advance ,

[Rasika Nayanajith]

Hi,

What do you mean by not working ? Aren't you getting web login page ? Pls attach "show wlan <wlan_ID>" output to see how you configure your guest WLAN.

Also why you are staying on this particular code ? it is bit old. If you want to stay on 7.0.x I would suggest at least 7.0.250.0 (7.0MR5). Otherwise upcoming 7.4.130.0 (7.4MR3)

https://supportforums.cisco.com/document/12215931/74mr3-beta-availability

HTH

Rasika

**** Pls rate all useful responses ****

[ammar taha]

Thanks for your reply,

I mean, I can't access it , and I can't establish Wifi access,

Kindly, find attached file of Show Wlan ID,

Thanks in advanced

[Rasika Nayanajith]

Hi 

It seems you have WPA2/PSK set up for your guest WLAN. Try to disable the highlighted settings & check it again. Do a fresh capture of "debug client <client_mac>" for your iPhone & attach it if it still not working.(previous capture shows your phone getting IP & in RUN status)

Also post "show sysinfo" of your controller to confirm the code versions.

Local EAP Authentication......................... Enabled (Profile 'Local-Authen-Guest')
Security
   802.11 Authentication:........................ Open System
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled
     Auth Key Management
         802.1x.................................. Disabled
         PSK..................................... Enabled
         CCKM.................................... Disabled
         FT(802.11r)............................. Disabled
         FT-PSK(802.11r)......................... Disabled
FT Reassociation Timeout......................... 20
FT Over-The-Air mode............................. Enabled
FT Over-The-Ds mode.............................. Enabled

Pls do not forget to rate all useful responses

HTH

Rasika

[ammar taha]

Thanks,

Actually, WLC is configured integration with active directory and M.S Radius server , (each user has connected to the SSID by used his active directory account)

Is I disable the above as you requested, it will be effected on another SSID that i used on the WLC ?

Regards,

[Rasika Nayanajith]

These are all WLAN specific settings & impact is should limited to that SSID.

HTH
Rasika

[ammar taha]

Could I change the option through GUI or by command line ?

is possible , do you have any document about how to disable the above as your request ?

Many thanks