Just upgraded our WCS server to the 7.x code over the weekend. Turned up the first 3500 series AP's today. The AP's have been up for about an hour. I am seeing the Air Quality graphs on WCS. On the Worst 802.11a/n and 802.11b/g/n Interferers windows, I am see a WCS System Error Page message but only in those windows. I have gone over the documentation and dont see that I need to enable anything else on WCS.
Anybody else seen this ?
According to TAC, this is by design. Apparently we need to upgrade to the WCS Plus license in order to get this functionality.
We arent real happy with this answer because we bought WCS just as Clean Air was starting to ship. With the current budget cycle, it will be at least a year and a half before we will be able to request the money. My concern is that we can see this info in the WLC without having to buy an additional license for the controller, so I dont think we should have to buy another license for WCS.
A screen other than the error we get would have been a little nicer to have. Now it looks like we have a broken product.
We purchased one of those box of 10 3500 AP's.
How or who to I speak with in Cisco to get the upgraded WCS license from?
Thank you in advance
As leo said you can contact TAC to get the license PAK, but i suggest to open the TAC SR through CSC discussion link. So once you open your TAC service request through CSC discussion, SR will include your discssion information and no need to provide the same info to TAC engg which is already present in this discussion thread.
for more informaiton:-
Thanks Vinay and Leo.
So if I read the link correct I can only open an SR from within a thread that I have created and since I did not create this thread then I will have to create a new thread basically referring back to this one?
I just want to make sure I do the process correctly.
Yes I have a valid contract and I for sure can provide the name of my WCS.
As for the PAK information on the 10 pack of 3500's we bought, is that something I can get from the invoice or should I be able to find the appropriate PAK info somewhere else?
Thank you again, this has been a real eye openner for me.
As for the PAK information on the 10 pack of 3500's we bought, is that something I can get
When you purchase the eco-pack, the box would include a sealed envelope of the Software Serial Number. Inside is the Software License Claim Certificate with the Product Authrisation Key (PAK).
Contact Cisco TAC give them the host name of your WCS server, PAK and they'll email you with the license file.
To upload the license file to your WCS, go to your WCS > Administration > License Centre > Files > WCS Files > Add