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Community Member

WCS image getting cropped

When I import a JPG image for a floor of a building, everything looks fine.  However, when I go to edit the floor to add walls etc, about 1/4 of the right side of the image is cropped off.  If I go back to Floor View, the image is restored to its original size.  The only way I can seem to "fix" the issue is to add a very large white area to the right side of the image.  That way the cropped area isn't needed anyways.  This stinks because I just made my image a lot larger and therefore I am zoomed out further to see the whole thing.  I have tried converting the image to different formats (gif, png) and have had no luck.  This only happens with image files from one of our buildings so I am wondering if it has to do with the dimensions of the building???  I'm running 6.0.181.0.   I have attached a sample image file to see if others may see the same issue.  The building dimensions are 472 x 262 if you are curious.

Thanks in advance,

Jeremy

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Accepted Solutions
Cisco Employee

Re: WCS image getting cropped

I shrunk the picture by 50% and it works fine on my machine.

original 4319 pixels x 1696 pixels 600dpi

resized 2159 pixels x 848 pixels 96 dpi

Let me know if this works for you.

6 REPLIES
Cisco Employee

Re: WCS image getting cropped

I put your image into one my lab boxes and the image looks fine in Map Editor using Firefox but I see your issue in IE.  What browser are you using to view it?

I think I wrote a bug on this awhile ago but it appears to not have been fixed yet.

Community Member

Re: WCS image getting cropped

I am using IE, but I just tried Firefox (ver 3.6).  I have the same issue running Firefox.  Shouldn't something like this be an "unresolved caveat" in the release notes?

Cisco Employee

Re: WCS image getting cropped

What are your building dimensions and I will create a building to test it.

Community Member

Re: WCS image getting cropped

building dimensions: 471.8 x 262.1

Floor dimensons:      236.3 x 92.8

Cisco Employee

Re: WCS image getting cropped

I shrunk the picture by 50% and it works fine on my machine.

original 4319 pixels x 1696 pixels 600dpi

resized 2159 pixels x 848 pixels 96 dpi

Let me know if this works for you.

Community Member

Re: WCS image getting cropped

Eureka!  That did the trick.  Thanks for the help!

Jeremy

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