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New Member

Web Auth issue on wlc5508

Hi All,

Need some help on Web Auth on 5508 running 7.2.103.0.

Issue 1:

I have been trying to configured Webauth bundle however it seems that is not working.

1. login.tar created use picozip contains 3 files: login.html, terms.html, and logo.jpg.

2, uploaded via FTP to controller successfully..

3, no issue when i tried to preview on the controller

However users unable to see the login page when connected to guest wifi. when the user tried to connect cisco.com, on the browser address shows that the page redirected to https://1.1.1.1/fs/customwebauth/login.html --> however internet explorer / firefox display "Connection reset error".

During this time, if i ask the user to type https://1.1.1.1/login.html they can see the default login page, so no issue on connectivity to the service port.

Issue 2:

Since i couldnt make that work, i have use default webauth internal. its all good. then when i tried to upload customlogo.jpg (18k size). User able to see the login page however not the logo.  it shows broken image icon on the web browser. --> i can see the logo when i did preview on the controller.

Issue 3:

last resort if i couldnt get the answer by sunday, how do i delete or remove the customlogo ?? so by monday users will not be seeing any errors on the page.

by the way im configuring remotely, so i have to rely my user to test.

Thanks in Advance

7 REPLIES
New Member

Web Auth issue on wlc5508

+1 on this issue:

Running :  5508

System Information

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.2.103.0

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27

Build Type....................................... DATA + WPS

The pre-view of the customized page displays correctly from the WLC - but will not load in a browser.

The redirect url goes to :

http://1.1.1.1/fs/customwebauth/login.html?switch_url=http://1.1.1.1/login.html&ap_mac=10:bd:18:a6:f9:10&client_mac=30:85:a9:4a:a3:97&wlan=WLAN-Guest&redirect=www.hotmail.com/

Is this a bug or am i missing something - I have reverted to the default webauth bundle from cisco without customisation.

Re: Web Auth issue on wlc5508

Did you add the DNS name under the virtual interface ?

Sent from Cisco Technical Support iPhone App

__________________________________________________________________________________________ "Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin ___________________________________________________________
New Member

Web Auth issue on wlc5508

Hey George,

No DNS name under the virtual interface - there is currently no A record for it (and I am using public DNS servers for the Guest users)

- Is this mandatory / required?

New Member

Re: Web Auth issue on wlc5508

Web-auth Debug attached

New Member

Re: Web Auth issue on wlc5508

Sorry for hijacking the post but we look to have the same issue.

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New Member

Re: Web Auth issue on wlc5508

Resolved.

Once I re-enabled http for management access of the WLC my customized web auth pages loaded without issue.

Customer did not purchase a Certificate for teh WLC so the guest portal is operating on http only.

I has the WLC set to https access.

The internal web auth worked correctly on http, but not the customized.

The customized worked once http access to the WLC was re-enabled.

Cheers

Dave

Cisco Employee

Web Auth issue on wlc5508

what you were seeing was a notorious bug on 7.2, it is fixed on 7.3.

The workaround of the bug is - for webauth if http redirection used then enable http for management, same for https when customized page is used.

Bug id - CSCua13332, CSCua19768. currently bug toolkit is down, you can check once it came up.

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