Starting in CUCM 8.0.1 and IP Phone Firmware 9.X, IP Phones are now able to directly connect to an ASA using the AnyConnect VPN. This document will help address some common issues encountered during intial configuration. This guide will act as a supplement to the Official IP Phone VPN Documentation.
Before we get into versions and model numbers let's look at how the feature works.
CUCM Places ASA Certificate Hash and VPN URL in Phone Config
Before the phone is ready for VPN, it must first be provisioned using the internal network. This requires direct access to the CUCM TFTP server.
The first step after the ASA is fully configured is to take the ASA HTTPS Certificate and upload it to the CUCM server. This allows the CUCM server to build an IP phone config file that tells the phone how to get to the ASA. The CUCM requires some additional configuration to associate the uploaded certificate with a VPN Profile that can be assigned to the phone.
Here is an example of the IP Phone VPN section of a phone's config file after performing the required configuration:
jasburns@jasburns-gentoo /home/jasburns $ tftp 220.127.116.11
tftp> get SEP0011215A1AE3.cnf.xml.sgn
Received XXXX bytes in 0.0 seconds
jasburns@jasburns-gentoo /home/jasburns $ cat SEP0011215A1AE3.cnf.xml.sgn
[Some Lines Omitted]
Note that the URL is printed exactly as entered on the VPN Gateway Configuration page in CUCM. Make sure the IP Phone can resolve this address.
Even more interesting is the Cert Hash. The IP phone configuration does not contain the entire certificate, merely a SHA1 Base64 encoded hash of the certificate.
You can compare the certificate hash in the IP phone configuration file to the cert hash of the actual file on the ASA or CUCM if you copy it to a computer running OpenSSL (either Windows, Linux, or Mac)
This method can be used to verify the certificate loaded onto and presented by the ASA matches the certificate hash loaded into the phone.
Phone Downloads Configuration
This part is extremely important. The phone must download the configuration (including the certificate hash in Base64) while it is inside the network and has direct access to the CUCM TFTP server.
The phone has to be provisioned inside the network before it can be moved outside the network and use the VPN feature.
Phone Connects to ASA
After internal provisioning has been completed, the phone can be moved to the external network for VPN access. Here the Corporate Phone has been moved to a Home location.
Depending on the phone's configuration it will either automatically attempt to connect to the VPN gateway, or will connect once manually initiated. If auto network detect is enabled, the phone will try to ping the TFTP server. If there is no response to this ping request the phone will automatically bring up the VPN process on the phone.
The phone connects on TCP port 443 over HTTPS to the ASA. The ASA responds back with the configured certificate, hopefully the same certificate uploaded to CUCM. In additional TCP 443 (Transport Layer Security, or TLS), the phone will also connect on UDP 443 for DTLS (Datagram Transport Layer Security).
Phone Verifies Presented Certificate
The phone console logs show us the hash of the certificate that the ASA presents in Hex form:
3944: NOT 18:10:22.355351 VPNC: cert_vfy_cb: peer cert saved: /tmp/leaf.crt
3945: NOT 18:10:22.361892 SECD: Leaf cert hash = D5E0FD97754423D0C659018A94D0461356D18548
3946: NOT 18:10:22.362574 SECD: Hash was found in the trust list
3947: NOT 18:10:22.400294 VPNC: VPN cert chain trusted
These messages show us that the phone was able to validate the certificate that the ASA presented. The cert presented matched the hash in the configuration file.
At this point the phone will establish an SSL session with the ASA and continue setting up the VPN tunnel.
All communication will now flow between the phone and the ASA in an encrypted tunnel. Once the traffic reaches the ASA it will be decrypted and forwarded along to any location in the network that the phone would like to connect to.
The beauty of this solution is that the phone obtains an address on the Internal network that is typically not filtered. The phone can connect using SCCP, SIP, HTTP, HTTPS to any server inside the Corporate Network. This allows advanced phone services and features to function that might not work through ASA Phone Proxy.
CUCM >= 18.104.22.168000-4
IP Phone >= 9.0(2)SR1S - SCCP
ASA >= 8.0.4
Anyconnect VPN Pkg >= 2.4.1012
Note: A "Premium" license and an "AnyConnect for Cisco VPN Phone" license is required. The part number for the "AnyConnect for Cisco VPN Phone" is L-ASA-AC-PH-55XX= where XX = 05,10,20,40,50,80.
7942 / 7962 / 7945 / 7965 / 7975 / 8961 / 9951 / 9971. For a complete list of supported phones in your CUCM version go to:
https://<CUCM Server IP Address>:8443/cucreports/systemReports.do
The ASA must have the AnyConnect for Cisco VPN Phone Licensed feature enabled. Licensing info can be found using show version command.
Group-policy must not be configured with split tunnel or split exclude. Only tunnel all is the supported tunneling policy
The tunnel-group used can not be the DefaultWEBVPNGroup. Create another tunnel-group and use "group-url https://x.x.x.x/phonevpn enable to map to the correct tunnel-group.
DTLS must be enabled and negotiated for operation. This requires both tcp/443 and udp/443 to be open and allowed on all devices between the ASA and the phone.
Plug the phone into the internal network. This will test whether the phone's configuration works prior to adding VPN.
Connect with AnyConnect on a PC from the outside to the ASA. This will confirm that the ASA is configured correctly for Anyconnect
From the connected PC try to ping the TFTP server and CUCM server. This will test basic ip connectivity to the two servers.
From the PC try to download the TFTP config file for the phone in question "tftp -i <TFTP Server> GET SEP<Mac Address>.cnf.xml" This will test that the tftp service is reachable and serving files.
From the PC try to telnet to TCP Port 2000 on the CUCM server "telnet <CUCM IP> 2000". This should immediately come back with a new line and a blank cursor. This will test connectivity to the CUCM SCCP port, for SIP registrations use port 5060 instead.
One-way or no voice. The phone registers and makes calls but no audio is heard. Confirm routing between the two phone/rtp stream endpoints.
Auto Network Detect does not reliably work in IP Phone Firmware 9.0(2), but does work as expected in 9.2(1).
Auto Network Detect allows the phone to detect whether it is inside or outside the network. If outside it will bring up the VPN, if inside, it will connect directly.
The phone uses a series of pings to the TFTP server to determine whether it is outside the network. If pings to the TFTP server fail, the VPN GUI will be brought up on the phone and the phone will attempt to access the VPN URL.
Username and Password authentication from the phone does NOT support the SPACE character in either the username or the password.