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Only the first 10 users can get access out from behind a PIX Firewall 501

Core issue

The license allows only 10 concurrent users.


If you require more than 10 users to have access through the PIX Firewall at one time, perform these steps:

  1. Purchase a 50-user license upgrade. The part number is PIX-501-SW-10-50.

    License upgrades can be purchased through a Cisco reseller. For detailed information regarding licensing upgrades for the PIX, refer to Cisco PIX Security Appliance Licensing.

  2. If you have already purchased a license, send an email to

    Include serial number, purchase information, PIX Firewall Software version and model and what needs to be added on the activation key.

    To get the PIX serial number, PIX software version and PIX model number, issue the show version command.

    A show version command also tells you what type of license the PIX Firewall is running, either R (restricted) or UR (unrestricted).

Problem Type

Connectivity through the device

Licensing / activation key

Product Family

Firewall - PIX 500 series



PIX Software Version

PIX version 6.1

PIX version 6.2

PIX version 6.3

PIX Model


Client Location on Network with PIX

Inside (on same segment as PIX)

Can You Ping...

Client cannot ping outside router

Version history
Revision #:
1 of 1
Last update:
‎06-18-2009 03:59 PM
Updated by:
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