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Unable to register agents with the CSA MC, and the "[Csamanager]: Registration failed without message Error code=2037" error message appears

Core issue

This error message appears when there are problems with the license.

The issue can arise when one of these situations occur:

  • There is another device registered with the same IP address.

  • The license runs out.

  • The license is not correct for the hardware.


For a workaround:

First, check whether there is no other device with the same IP address as the server where the agent fails to register.

Next, check the license in the CiscoWorks Management Center for Cisco Security Agents (CSA MC).

In order to check the license, complete these steps:

  1. Go to the CSA MC.

  2. Choose Maintenance > License Info.

If  the license is suspected to be defective, remove the existing license and add a new one.

Refer to the How do I add or remove licenses in CSA MC section of CiscoWorks VPN/Security Management Solution Frequently Asked Questions for more information on how to add or remove licenses in CSA MC.

Use the TAC Service Request Tool in order to open a case with Cisco Technical Support for further assistance with this issue.