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User receives the The Connection Manager was unable to read the connection entry or the connection entry has missing or incorrect information error message after installing Cisco VPN Client software

Core issue

This error is caused by incorrect information or an installation failure on a Windows 2000 workstation.

Resolution

This error message indicates that VPN Client software is unable to read information in the configuration, which is done in an effort to establish a connection.

To resolve this issue, perform these steps:

  1. Create a new connection entry on the VPN Client and give it a different profile name than it had before. However, ensure that you are still using all the same information for the IP address, group name and password.
  2. Manually uninstall the VPN Client and then reinstall it. For directions on performing the manual uninstall, refer to How to Manually Uninstall the Cisco VPN Client 3.5 and Later for Windows 2000.
  3. Verify whether the PC has another VPN Client installed, a Zone Alarm personal firewall, or other firewall software installed.

    If Zone Alarm is installed, uninstall both the VPN Client and the Zone Alarm software. Reinstall the VPN Client and then reinstall the Zone Alarm software.

  4. Run the cvpdn.exe file from Program Files > Cisco Systems > VPN Client. Launch the VPN Dialer again.
  5. Verify whether you have ever had IP/TV installed on your system. This product deletes a key reference to the VPN Client software. This is done in the system registry when it is installed and could cause problems. It may be necessary to reinstall the VPN Client.

    Note: A reinstallation may affect performance of the IP/TV software. For further assistance, contact third party software support or Cisco Technical Support at Technical Support: Documentation and Tools.

Problem Type

Upgrade or install

Product Family

VPN - hardware & software clients

Manifestation

Does not start

Error

Connection Manager failed to respond

The Connection Manager was unable to read the connection entry or the connection entry has missing or incorrect information

VPN Client Software Version

Cisco VPN Client

Third Party Software

Windows 2000

Zone Alarm

VPN Tunnel End Points

Client

VPN Protocols

Point-to-Point Tunneling Protocol (PPTP)

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