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Community Member

Auto Update Server 4.2 funktion update now doesn't work

hello,

in the new 64 Bit version I got the follwoing error if I using the the update now funktion.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

In old 32Bit Version it was working fine.

Any idea ?

Best regards

Steffen

3 REPLIES
Silver

Re: Auto Update Server 4.2 funktion update now doesn't work

Steffen,

What device are you asking about or application? More details

Jasbryan

Community Member

Auto Update Server 4.2 funktion update now doesn't work

hallo Jasbryan,

it's a ASA5505 with ASA Version 8.43 . The ASA is able to connect the  AUS to get new configurations.

The asa get a dynamic IP  over PPPoE. After the ASA hat registered in AUS with current IP it should be possible with funktion "update now" to push a configuration. In Versions 4.0 under 32Bit with Windows 2003  it work. But under windows Server 2008 64Bit with CSM 4.2 and AUS I got this Java error. I have installed two test systems ( with new SP1 from yesterday ) . On both systems the same error message.

Community Member

Auto Update Server 4.2 funktion update now doesn't work

Hello ,

some additional infomation.

the first time after reload the server I got the message IA32bit.dll can't load on a 64bit system.

alle addtional tries a got the internal error.

It seem for me there is an  old  32bit- dll in the CSM 4.2.

First error message:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CSCOpx\MDC\bin\SSLClient.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
java.lang.ClassLoader$NativeLibrary.load(Native Method)
java.lang.ClassLoader.loadLibrary0(Unknown Source)
java.lang.ClassLoader.loadLibrary(Unknown Source)
java.lang.Runtime.loadLibrary0(Unknown Source)
java.lang.System.loadLibrary(Unknown Source)
com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler.(RequestAutoUpdateScheduler.java:308)
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

second, third .... error message

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

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