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Replies

Auto Update Server 4.2 funktion update now doesn't work

matouses
Level 1
Level 1

hello,

in the new 64 Bit version I got the follwoing error if I using the the update now funktion.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

In old 32Bit Version it was working fine.

Any idea ?

Best regards

Steffen

3 Replies 3

jasbryan
Level 6
Level 6

Steffen,

What device are you asking about or application? More details

Jasbryan

hallo Jasbryan,

it's a ASA5505 with ASA Version 8.43 . The ASA is able to connect the  AUS to get new configurations.

The asa get a dynamic IP  over PPPoE. After the ASA hat registered in AUS with current IP it should be possible with funktion "update now" to push a configuration. In Versions 4.0 under 32Bit with Windows 2003  it work. But under windows Server 2008 64Bit with CSM 4.2 and AUS I got this Java error. I have installed two test systems ( with new SP1 from yesterday ) . On both systems the same error message.

Hello ,

some additional infomation.

the first time after reload the server I got the message IA32bit.dll can't load on a 64bit system.

alle addtional tries a got the internal error.

It seem for me there is an  old  32bit- dll in the CSM 4.2.

First error message:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CSCOpx\MDC\bin\SSLClient.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
java.lang.ClassLoader$NativeLibrary.load(Native Method)
java.lang.ClassLoader.loadLibrary0(Unknown Source)
java.lang.ClassLoader.loadLibrary(Unknown Source)
java.lang.Runtime.loadLibrary0(Unknown Source)
java.lang.System.loadLibrary(Unknown Source)
com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler.(RequestAutoUpdateScheduler.java:308)
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

second, third .... error message

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

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