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Community Member

Cisco Works LMS 2.6

I have A Cisco Works LMS 2.6, and I have configuraed a job to make the automatically back, but from 3 weeks, I am having this errors.

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/10/05 00:00:02

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

************************************************************

Backup to 'D:/lmsbackup' started at: [Sun Oct 12 00:00:01 2008]

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/10/12 00:00:01

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

************************************************************

Backup to 'D:/lmsbackup' started at: [Sun Oct 19 00:00:01 2008]

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/10/19 00:00:01

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

************************************************************

Backup to 'D:/lmsbackup' started at: [Sun Oct 26 00:00:01 2008]

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/10/26 00:00:01

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

************************************************************

Backup to 'D:/lmsbackup' started at: [Sun Nov 2 00:00:03 2008]

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/11/02 00:00:03

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

************************************************************

Backup to 'D:/lmsbackup' started at: [Sun Nov 9 00:00:02 2008]

ERROR(333): No database files are available for the installed applications; nothing to back up.

Backup failed: 2008/11/09 00:00:02

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How can I fix, this problem??

Regards

Rafael Barba

24 REPLIES
Cisco Employee

Re: Cisco Works LMS 2.6

It sounds as if something happened to your NMSROOT\backup\manifest directory. This directory stores the information about what is to be backed up. If this directory is damaged, it must be restored from a file system backup, or from an identical LMS server. The only other alternative is to reinstall LMS from scratch.

Community Member

Re: Cisco Works LMS 2.6

Thak you for your answer, I have a questions, This problem began when in the same server the customer installed the NNM HP Open View, what do you think?.

What happend if I install the CWLMS 3.0? do you think that the new version fix the problem??

Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

HPOV NNM would not have caused this. The most likely cause is someone explicitly deleting the contents of the backup or backup/manifest directory. Upgrading to LMS 3.0 would fix this.

Community Member

Re: Cisco Works LMS 2.6

Thank you so much.

This Friday I will make the upgrade, i f I have some kind of problem I will tell you.

regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

I should point out that the upgrade will prompt you to backup your existing data which will fail. However, you can still upgrade provided you have a known good backup (even it if is a little old). You will first need to uninstall LMS 2.6 from the server, then install 3.0. Once you have 3.0 installed, you can migrate your 2.6 data.

If you don't have a backup, then you will need to recover the 2.6 manifest directory, or install 3.0 from scratch.

Community Member

Re: Cisco Works LMS 2.6

Thank you, I will follow your directions, so if you have some kind of LINK with the procedure the upgrade, please send me. I will inform you about the migration.

Regards

Rafael Barba

Community Member

Re: Cisco Works LMS 2.6

Hi Friend.

I have a problem with de Cisco Works 2.6, you know that I joined the new device into de CWLMS 2.6 Database the new equipment is a Cisco 6509, everything is OK, but my customer told me, when de one of the interfaces of the sw goes down Cisco Works does not register the trap. So I was checking the error and I saw the folloe=wing, please se the picture? All these interfaces are UP, but into my CWLMS has Not Available.

How can I fix this problem??

Best Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

By default, DFM does not manage switch ports that do not connect to other DFM-managed devices. I assume that these four ports are access ports. If these ports are critical, and you want to be notified when they are down, then set their Managed State to true, and click Submit. Then, go to DFM > Configuration > Polling and Thresholds > Apply Changes, and apply your changes. Then, DFM will generate events when those ports are operationally down.

Community Member

Re: Cisco Works LMS 2.6

dear friend.

Basically all the ports are in the same status, only I sent a part of the all ports. I put the port in TRUE state, but I did nor make the rest of the procedure that you sent me. I will do that the procedure and I will inform you the results.

Thank you so much.

Regards

Rafael Barba

Community Member

Re: Cisco Works LMS 2.6

Hi Friend.

Let me tell you that yesterday I was making the CWLMS 3.0, I make a unistallation of the CWLMS 2.6, but when I was finishing de CWLMS 3.0 almost 95%, I got this message.

Share violation another process may be using the file.

When the installation was finish, the CWLMS 3.0 was a lot problems because I could not open the Device Management.

Then I tried to unistall the CWLMS 3.0, and I got a lot of times the same message Share violation another process may be using the file.

And the folliwing message like the picture that I am sending.

How can I fix the problem??

Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

Set the CiscoWorks Daemon Manager service to Manual in the Services control panel, then reboot. Before the uninstallation. Then reboot again. Then you should be able to install LMS 3.0 from scratch.

Community Member

Re: Cisco Works LMS 2.6

The CWLMS 3.0 finished the unistallation, with the errors that I send you??, do you think that I am make the install again???, because I don't have de Cisco Daemon in the services?

Tahnk you.

Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

Before doing the reinstallation, disable anti-virus software, log into the server as a local Administrator, and set the TEMP and TMP environment variables to short values (e.g. C:\WINDOWS\TEMP). That should ensure a more successful installation.

Community Member

Re: Cisco Works LMS 2.6

Hi JCLARKE.

Let me tell you that I have installing the CWLMS 3.0, and I have 32 equipments into Common Services Module, when I access to DFM module and I make the manually import the devices I got this messages from de DFM module Discovery Status option, please see the picture. I deleted all the divices and I added again but the problem is the same.

How can I solve this problem.

regards}

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

What version of DFM is this?

Community Member

Re: Cisco Works LMS 2.6

Hi.

It is the DFM version

DFM 3.0 300 Purchased Never

Please see the picture

Cisco Employee

Re: Cisco Works LMS 2.6

This only shows the major.minor version. The full version can be found under Common Services > Software Center > Software Update.

Community Member

Re: Cisco Works LMS 2.6

I am sorry.

See the picture.

I have

Device Fault Manager 3.0.0 15 Dec 2008, 12:37:09 GMT-05:00

Ragards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

Okay, you are most likely affected by CSCsm04957 and/or CSCsi01966. Both are fixed by upgrading to DFM 3.0.4. To do this, you will first need to upgrade to LMS 3.0.1 by downloading the update from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then, you can get the DFM 3.0.4 update through Common Services > Software Center > Software Update.

Community Member

Re: Cisco Works LMS 2.6

Hi jclark

I will do this upgrade and the results I will coment you.

regards

Rafael Barba

Community Member

Re: Cisco Works LMS 2.6

Hi Friend.

I make the upgrade to DFM 3.0.4, so everything is working fine. But yesterday my server had a reload three times, and I was checking the windows event viewer and I can see the follow message.

Generate Activation Context failed for C:\PROGRA~1\CSCOpx\lib\vbroker\bin\MFC80.DLL. Reference error message: The referenced assembly is not installed on your system.

Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system

is there a posibility that this issue is reloading the server???, How can I solve this issue??

Thank you so much.

Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

This error is not critical, and will not cause the server to reload. In fact, nothing in LMS should cause the server to reload. This could indicate bad hardware, a power problem, etc.

Community Member

Re: Cisco Works LMS 2.6

Hi Friend.

Thank you for your answer? I was talking with my customer and told him that this is not a critical error, but he is asking me How can we solve this error?

Regards

Rafael Barba

Cisco Employee

Re: Cisco Works LMS 2.6

If you have .NET 2.0 or higher installed, it has been known to cause this kind of DLL conflict. Other third party applications could also be introducing a DLL conflict. This will not happen in LMS 3.1.

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