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Community Member

Ciscowork 2000 User tracking problem: not listing all IP address

Hello All!

We are troubleshooting ciscowork user tracking function and we don`t get any ip address outside the subnet where the server is!

Can someone explain how cisco work get the list of all ip addresse SNMP, CDP, scan ...??? From what I have read it seem to be from SNMP. Can I found which OID it use?

User tracking list all mac addresse, all switches but not the ip address. It is not in vlan 1. It stop working since we close vlan 1 and move the server to another vlan.

If your answer is: " cisco work can't see your gateway" Can you be more precis...I have seen that sentence but I don`t what that means...

thanks

ch

5 REPLIES
Blue

Re: Ciscowork 2000 User tracking problem: not listing all IP add

ANI reads the ARP table from the Layer 3 devices it discovered to map the MAC addresses to IP addresses. If UserTracker is showing the MAC addresses, but the IP address and hostname fields are empty, chances are that ANI did not discover the default gateway of the host correctly.

Community Member

Re: Ciscowork 2000 User tracking problem: not listing all IP add

Ok I was expecting a answer like that thanks!

Now can we specify to the ANI the default gateway?

Is there a configuration we can do in cisco work to force the ANI to use the right gateway?

Thanks for the helps... we are working on that problem for a long time now...

ch

Blue

Re: Ciscowork 2000 User tracking problem: not listing all IP add

In the ANI discovery settings, make sure that you don't have any filters blocking the specific routers and that the jump router boundries is checked.

Community Member

Re: Ciscowork 2000 User tracking problem: not listing all IP add

Hi Rizwan, I have a problem with the user tracking option. The ANI Server made the discovery ok, but the user tracking don't stop and the network isn't too big. Can you tell me how stop it?

Thanks,

Hernan.

Community Member

Re: Ciscowork 2000 User tracking problem: not listing all IP add

First i would check to see if ANI actually discovered teh device. After checking that the IP address filter is correct and your snmp strings are correct then u can try lengthening the snmp retry timeout values: Also check DNS or your local host file for any typos.. failing this try some of these :

Click on Diagnostics > Discovery Metrics > and click on the hyper link number of devices.

This will show u exactky what ANI has discovered and its CDP relationship to other devices. If you do not see your router or L2/L3 device there, then u can try the following:

- check cpd neighbours and correct as required and retry discovery

- select jump router boundries from Setup > ANI admin > Discovery Settings and retry

- if all fails then add the device as part of the seed file.

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