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CiscoWorks problem

Hi Netpro's,

My CiscoWorks application is failing to start. There are 3 services displayed under the Services console:

1) CW2000 ANI database engine (Started)

2) CW2000 Daemon Manager (Unable to Start)

3) CW2000 VisiBroker Smart Agent (Started)

Is there any other service along with these services. Can anyone point to any troubleshooting document on this. Any valuable feedback welcome. Thanks in advance.

3 REPLIES
Cisco Employee

Re: CiscoWorks problem

the Cw2000 Daemon Manager is the main process that will need to start in order for LMS to work.

Has this service been changed from Automatic to Manual?

Re: CiscoWorks problem

Hi,

Thanks for replying. The said service remained automatic but still unable to start when promted. Is there any workaround.

Thanks

Cisco Employee

Re: CiscoWorks problem

Is the casuser account is still active (not disabled)on the system? Has anyone changed the password security policy for the user

"casuser"?

Can you try resetCasuser.exe to reset it to default and then try to start the service.

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