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Community Member

CSM password recovery

Hi all,


Can any one tell me the procedure to recover the system admin password on Cisco security manager and CSM Client.


We have the admin equivalent password created and this is working fine, but the system admin password is lost.


Please advice.


Raj

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CSM password recovery

Let me explain in more detail

1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

5 REPLIES
Cisco Employee

Re: CSM password recovery

Please run

C:\Program Files\CSCOpx\bin\resetpasswd.exe with the admin as an option.

I hope it helps.

PK
Community Member

Re: CSM password recovery

Hi,

Done but what will be new resetted password.

any doc to refer.

Thanks,

Raj

Cisco Employee

Re: CSM password recovery

Let me explain in more detail

1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

Community Member

Re: CSM password recovery

Thank u very much.

Its done

Cisco Employee

Re: CSM password recovery

Glad it is fixed.

PK

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