CW 3.2 - RME Inventory Collection Failed

[hlichiere]

We have migrated the supervisor card from III to SUP 720 on Cisco 6509.

I get this error from Inventory Collection :

RICS0001: Internal Error,unable to process the collected data from the device.

Normally, this change should be detected and the inventory updated. Any suggestion ?? Regards.

[Farrukh Haroon]

Are your "Device Packages" updated for RME?

Go the Common Services >> Software Upgrade >> Device Upgrade and get the latest RME device packages (at least for the catalyst platform).

Or if possible, delete and re-add the device!

Regards

Farrukh

[hlichiere]

Hi,

All packages were applied. It seems RME is working fine since it was upgraded to 4.3.1. The swapped device appeared like "conflicting device". Regards

[Farrukh Haroon]

Ok thats great news :)

Thanks for the update.

Regards

Farrukh

[hlichiere]

Hi,

sincerely, i don't know if this issue was solved applying the last RME update or applying the last device package according with RME 4.3.1. New swapp, not necessary about 6500, were planned. I keep you informed.

Regards