The problem you describe sounds like one that can arise from changing the administrator password on the server on which VMS is installed. While I cannot be certain based on the information supplied in the original message, you might want to take a look at the following information that I have copied and pasted from the VMS docs:
Changing Service Passwords
The following CiscoWorks Common Services services require their passwords to be synchronized with the password of the Windows account used to install CiscoWorks Common Services:
* CW2000 Device Agent Framework
* CW2000 KRS Database
* CW2000 Lock Manager
* CW2000 Tomcat Servlet Engine
Whenever the password for the Windows account that was used to install CiscoWorks Common Services changes, you need to manually change the password for the listed services. If you do not, the services will not start, causing CiscoWorks Common Services features to not load properly.
The need to change the passwords typically occurs in environments where security settings require password changes at regular intervals.
To change the passwords for the CiscoWorks Common Services services, follow these steps:
Step 1 Select Start > Settings > Control Panel from the Windows taskbar.
The Windows Control Panel appears.
Step 2 Double-click Administrative Tools.
The Administrative Tools window appears.
Step 3 Double-click Services.
A list of installed services appears. Scroll down the list until you see the CiscoWorks Common Services services listed above.
Step 4 For each service listed above, follow these steps:
a. Double-click the service name.
The service properties dialog box appears.
b. Click the Log On tab.
c. Enter the new Windows password in the Password field.
d. Re-enter the password in the Confirm Password field.
e. Click OK.
The dialog box closes and the password for the selected service is changed.
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