Re: SEV=4 AUTH/28 disconnected: Reason: Lost Service
do find the info availed from CCO..
What does the error message "Lost Service" mean?
A. If there is no traffic sent between the VPN Concentrator and the VPN Client for a period of time, a Dead Peer Detection (DPD) packet is sent from the VPN Concentrator to the VPN Client to ensure its peer is still there. If there is a connectivity issue between the two peers where the VPN Client does not respond to the VPN Concentrator, the VPN Concentrator continues to send DPD packets over a period of time. This terminates the tunnel and generates the error if it does not receive a response during that time. Refer to Cisco bug ID CSCdz45586 ( registered customers only) .
The error should look like this:
SEV=4 AUTH/28 RPT=381 XXX.XXX.XXX.XX User [SomeUser] disconnected:
IKE lost contact with remote peer, deleting connection (keepalive type: DPD)Cause: The remote IKE peer did not respond to keepalives within the expected window of time, so the connection to the IKE peer was deleted. The message includes the keep-alive mechanism used. This issue is only reproducible if the public interface is disconnected during an active tunnel session. The customer needs to monitor their network connectivity as these events are generated to pinpoint the root cause of their potential network connectivity issue(s).
Disable IKE keepalive by going to %System Root%\Program Files\Cisco Systems\VPN Client\Profiles on the Client PC that experiences the issue, and edit the PCF file (where applicable) for the connection.
Change the 'ForceKeepAlives=0' (default) to 'ForceKeepAlives=1'.
If the problem persists, open a Service Request with Cisco Technical Support and provide the Client "Log Viewer" and the VPN Concentrator logs as the problem occurs
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