Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

VMS 2.3 Installation

I am having some issues getting VMS 2.3 installed. I know it is a dated product, but I want to utilize some of the other features it provides. After installation, the web access/log in just doesn't work. It looks like the syslog and TFTP daemons are running, I just can not log into it (no screen).

New Install, I can mess with any setting,

Thanks,

Mike

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: VMS 2.3 Installation

Hi Mike.

Please check to see if there's a casuser account created.

If not, you need to create an account casuser with administrator rights

and then run the reset casuser password script as follows:

C:\PROGRA~1\CSCOpx\setup\support\resetcasuser.exe

If you do have a casuser account set up already, please still go ahead and run the above resetcasuser.exe script.

Also, check the file in Progra~1\CSCOpx\bin\dmgtd.exe to make sure it is owned by casuser.

Please let me know how it goes.

HTH,

-Joe

5 REPLIES
Cisco Employee

Re: VMS 2.3 Installation

Hi Mike.

Is this a Windows or Solaris server?

How many NIC cards on this server?

Are the WebServer and Tomcat processes up?

Regards,

-Joe.

New Member

Re: VMS 2.3 Installation

This is a Windows box.

When I try to get things started from the services page, I get a service could not be started and no log information is availible.

When I do a net start crmdmgtd, I get an error, I forget exact wording.

In the syslog, after I do the start crmdmgtd, I get a line that says:

Jun 5 19:47:02 host.here.com dmgt[2892]: 2507(W):Daemon manager anonymous user has not been set up: 00000569

I cant find that error anywhere ...

Mike

Cisco Employee

Re: VMS 2.3 Installation

Hi Mike.

Please check to see if there's a casuser account created.

If not, you need to create an account casuser with administrator rights

and then run the reset casuser password script as follows:

C:\PROGRA~1\CSCOpx\setup\support\resetcasuser.exe

If you do have a casuser account set up already, please still go ahead and run the above resetcasuser.exe script.

Also, check the file in Progra~1\CSCOpx\bin\dmgtd.exe to make sure it is owned by casuser.

Please let me know how it goes.

HTH,

-Joe

New Member

Re: VMS 2.3 Installation

That did the trick.

The box had hung up previously. I got that running again and reset the casuser account and I can now run the command net start crmdmgtd.

Now to continue on, thanks a ton!

Mike

Cisco Employee

Re: VMS 2.3 Installation

Great...happy to hear that.

If you run into any problems as you "continue on", please let me know. I'll be happy to help.

-Joe

126
Views
0
Helpful
5
Replies