11-05-2001 09:27 AM - edited 02-20-2020 09:53 PM
We have a Windows ME remote user who is having a problem connecting with the Cisco Client Version 3.1. The error message is "the necessary VPN sub-system is not available". Our Windows 98 and Windows 2000 remote users are okay. Any idea what the problem could be with Windows ME?
11-09-2001 02:20 PM
I too am having this error message, although my user is on Windows NT. I am still in the process of troubleshooting this and I have a ticket open with TAC on it. So far the recomendation is to upgrade the client from 3.1 to 3.1.1 but that did not work.
11-12-2001 06:52 AM
Check to see if the AOL IP Stack is installed. If so, uninstall AOL and everything from the Windows Network Properties and Reboot. Now reinstall Windows TCP/IP stack and reboot. Now install VPN client 3.1 and reboot. Finally, install AOL 6.0 or higher and reboot. It should work from there.
11-23-2001 04:53 PM
I'm running 98 and had the same message. I just removed PGP and the error message went away.
02-25-2002 05:51 AM
I am sure you have fixed this by now but when we came up against this problem we uninstalled the VPN client software and then reinstalled it and had no more problems.
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