Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Another show tech is running, please try again later

Hello,

I was collecting show tech from Nexus 7010 remotely, and I got disconnected (some temporary network issue). After reconnecting I am unable to collect show tech anymore. I get the message "Another show tech is running, please try again later". My ver is 5.2(1). I saw in release notes that this is know issue and is resolved. However, I cannot do any upgrades right now, and I still want to collect show tech. I tried to wait, logoff, etc, nothing helps. Does anyone know any tips?

Best regards,

Krzysztof

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Another show tech is running, please try again later

Hello again Krzysztof

Try to run following:

"show tech include-time"

This command doesn't check other sh-tech runs.

And you're right - in next NX-OS releases (5.2(3a) for example) there is command that clears lock set by previous "sh tech" tun:

"clear tech-support lock"


HTH,
Alex
3 REPLIES
Cisco Employee

Another show tech is running, please try again later

Hello again Krzysztof

Try to run following:

"show tech include-time"

This command doesn't check other sh-tech runs.

And you're right - in next NX-OS releases (5.2(3a) for example) there is command that clears lock set by previous "sh tech" tun:

"clear tech-support lock"


HTH,
Alex
New Member

Another show tech is running, please try again later

Hello,

The "show tech include-time" works perfectly :-) Thanks. However, that old lock is permanent, it's still there after few days :-( It seems the only solution is reboot...

New Member

Tried below :

Tried below :

checked for the user who locked the tech support and the session is idle and killed that session and tried to run tech support and it worked.

for example :

sh users

NAME     LINE         TIME         IDLE          PID COMMENT
bhupe    pts/0        Jun  7 18:13  old         6529 (22.6.32.71) session=ssh
Raje     pts/0        Jun  9 02:20   .          6050 (32.75.20.200) session=ssh
cheiru   pts/1        Jun  9 02:19 00:01        6486 (42.90.15.136) session=ssh
rogael   pts/2        Jun  9 02:04 00:01        5268 (10.75.20.200) session=ssh

clear line pts/0

946
Views
10
Helpful
3
Replies
CreatePlease login to create content