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service level management / agreements

does anyone have any benchmarks / best practices for best level management contracts?

made some research and found an interesting webinar to be presented June 19, 10-11 pst,

https://placeware.viewcentral.com/events/cust/single_event.asp?cid=mercint&pid=2&payment_type=USD&cbClass=13&signupkey=V-SLM

but if anyone has some more source or inside on the topic would greately appreciate it,

Joe

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Re: service level management / agreements

Have you tried to post this question to "Network Managment" under "Service Providers." There should be expertise on SLA over there.

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