07-29-2013 12:00 AM PST thru 08-09-2013 12:00 AM PST
With Ron Hanson
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Ron Hanson about the RF Gateway 1 (RFGW1) including installation, operation, configuration, and troubleshooting. He can also answer questions on how to analyze log entries, and screens that provide troubleshooting information as well as how to look for solutions to advanced issues.
Ron Hanson is a customer support engineer in the Technical Assistance Center, where he supports major RF Gateway 1 customers as part of the Service Providers Video team. He started working with the RF Gateway before its general release in 2008, and worked in the field on large Gateway deployments before joining product support. Hanson has been in the cable TV industry for 38 years. He previously spent 22 years at Scientific-Atlanta, which was acquired by Cisco in 2007. He holds two joint patents and is certified as a Cisco Optical Specialist.
Remember to use the rating system to let Ron know if you have received an adequate response.
Ron might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Service Provider sub-community discussion forum shortly after the event. This event lasts through August 9, 2013. Visit this forum often to view responses to your questions and the questions of other community members.