It’s with great excitement I share that our Connected Analytics for Events offer has received a 2015 IOT Evolution Product of the Year Award! Presented by IoT Evolution magazine, a publication covering IoT technologies, the award honors the best in IoT systems and solutions that are delivering on the promise of gathering information regardless of proximity.
Since the launch of our Connected Analytics portfolio in December, our engineering and product teams have steadily been working with customers to perform event-based analytics. With the implementation of our software, these customers are able to gain business and operational insight based on data and analytics from wireless networks installed in their venues. It provides an intelligent way for these organizations to “future proof” their networks, identify operational efficiencies, and deliver new revenue streams through increased fan engagement.
The ServiceGrid 7.0 release is live! Please take a moment to check out the new powerful features. ServiceGrid 7.0 has performance and connectivity enhancements to help you effectively manage your service integration challenges. Message processing enhancements enable more flexibility in building B2B connections for your specific prerequisites. You have real-time situational awareness of Service Level Agreement (SLA) status across your entire ecosystem and are able to isolate service cases currently violating SLAs, about to violate SLAs, or in compliance with SLAs. This helps you proactively drive service management for a more efficient support and higher satisfaction. Highlights include:
Active SLA Management
The new active SLA feature provides more proactive, end-to-end vendor management and reporting database for improved data access and processing.
Govern and monitor SLAs and their effect on your defined key business outcomes (KBOs) for your entire service ecosystem
Instantly visualize all current activity and isolate business critical issues
Use a data-driven approach to more effectively manage business partner performance and accountability
Get direct access to your data to be able to use it as a data source for other tools like reporting to process data outside of the ServiceGrid environment
Access all service cases and service case history records
Cisco Connected Analytics for Collaboration is a software enabled service that enables customers to quantitatively understand the business value from their use of collaboration applications and enable them to identify areas where they could realize more value.
Connected Analytics for Collaboration can provide:
Insight into the business value of collaboration
Reference points for “good usage” of collaboration
Cross-platform metric visibility in addition to “point-solution” usage data
Insights to achieve specific business goals: sales force optimization, organizational effectiveness, improved productivity
The use of Connected Analytics for Collaboration helps maximize ROI on collaboration infrastructure investments by highlighting where adoption is weak, identifying opportunities to improve collaboration in support of product development, selling, and other business objectives, as well as identifying and promoting best-practice cases of collaboration in the enterprise.
Take a few moments to see how smart services are proactively solving network problems every day. This video provides a customer perspective using a real-world, problem/solution scenario approach that demonstrates how a wide range of Cisco Smart Services offers and capabilities work in tandem to enhance service delivery.