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We are proud to announce that working with VMWare the CSR 1000v has been certified VMWare Ready Network Function Virtualization.  See the listing here:


Good day!

When connecting via telnet just happens loss of communication with the host.
Tell me,please, how to configure the listener correctly?
telnet IP 25


It’s with great excitement I share that our Connected Analytics for Events offer has received a 2015 IOT Evolution Product of the Year Award! Presented by IoT Evolution magazine, a publication covering IoT technologies, the award honors the best in IoT systems and solutions that are delivering on the promise of gathering information regardless of proximity.

Since the launch of our Connected Analytics portfolio in December, our engineering and product teams have steadily been working with customers to perform event-based analytics. With the implementation of our software, these customers are able to gain business and operational insight based on data and analytics from wireless networks installed in their venues. It provides an intelligent way for these organizations to “future proof” their networks, identify operational efficiencies, and deliver new revenue streams through increased fan engagement.



The ServiceGrid 7.0 release is live! Please take a moment to check out the new powerful features. ServiceGrid 7.0 has performance and connectivity enhancements to help you effectively manage your service integration challenges. Message processing enhancements enable more flexibility in building B2B connections for your specific prerequisites. You have real-time situational awareness of Service Level Agreement (SLA) status across your entire ecosystem and are able to isolate service cases currently violating SLAs, about to violate SLAs, or in compliance with SLAs. This helps you proactively drive service management for a more efficient support and higher satisfaction. Highlights include:

Active SLA Management

The new active SLA feature provides more proactive, end-to-end vendor management and reporting database for improved data access and processing.

  • Govern and monitor SLAs and their effect on your defined key business outcomes (KBOs) for your entire service ecosystem
  • Instantly visualize all current activity and isolate business critical issues
  • Use a data-driven approach to more effectively manage business partner performance and accountability  

Reporting Database

  • Get direct access to your data to be able to use it as a data source for other tools like reporting to process data outside of the ServiceGrid environment
  • Access all service cases and service case history records
  • Access to all basic data like users and devices

Find out more: Release Notes v7.0


Cisco Connected Analytics for Collaboration is a software enabled service that enables customers to quantitatively understand the business value from their use of collaboration applications and enable them to identify areas where they could realize more value.

Connected Analytics for Collaboration can provide: 

  • Insight into the business value of collaboration
  • Reference points for “good usage” of collaboration
  • Cross-platform metric visibility in addition to “point-solution” usage data
  • Insights to achieve specific business goals:  sales force optimization, organizational effectiveness, improved productivity 

The use of Connected Analytics for Collaboration helps maximize ROI on collaboration infrastructure investments by highlighting where adoption is weak, identifying opportunities to improve collaboration in support of product development, selling, and other business objectives, as well as identifying and promoting best-practice cases of collaboration in the enterprise.




Cisco Connected Analytics for Contact Center provides actionable insights that allow customers to benefit, such as:

  • Improving first-call resolution and time to resolution through predictive analytics on the likely reason for the customer’s call and populating agent screens with prescriptive insights
  • Reducing calling volumes by using analytics to direct customers to lower-cost self-service tools when possible based on customer value, business needs, and technological sophistication
  • Impacting customer satisfaction and net promoter score (NPS) through analysis of multi-channel customer communications augmented with other data such as social media
  • Improving call routing by prescriptive matching of customers to agents based on enriched customer profile, reason for call, and agent expertise data
  • Integrating actionable insights into workflows, which can deliver significant and measurable benefits that are relevant to your customer's line of business executives, including:
    • Improved customer lifetime value
    • Reduced churn
    • Reduced operational costs
    • Increased agent productivity


Take a few moments to see how smart services are proactively solving  network problems every day.  This video provides a customer perspective  using a real-world, problem/solution scenario approach that demonstrates  how a wide range of Cisco Smart Services offers and capabilities work  in tandem to enhance service delivery.