10-02-2014 09:00 AM PST thru 10-02-2014 10:00 AM PST
Register for a webinar with David Kinn and Rob Walker, both of Cisco’s ServiceGrid BU, who will be sharing their thoughts and experiences pertaining to service request handling in multi-vendor B2B ecosystems and how ServiceGrid capabilities can address some of the key challenges and inherent complexities of multi-vendor support environments.
“CIO’s in multi-sourced IT organizations continue to struggle having no single view of processes, no automated exchange of information and no consistent SLA management, all of which lead to escalating management costs” – Arjun Sethi, VP Outsourcing Practice, ATKearney
Hear David and Rob describe current market challenges, share some interesting survey data highlighting the disconnect between buyers and providers of IT services, and review some use case examples that illustrate the positive impact that a ServiceGrid-enabled, connected B2B solution can make in complex multi-vendor support environments.
David Kinn is a Senior Product Manager in the ServiceGrid BU of Cisco’s Data and Analytics Business Group (DABG) and is responsible for new offers and capabilities enabled by ServiceGrid software.
In 2013, he took a lead role in the acquisition of SolveDirect on behalf of DABG, helped lead the integration efforts to establish the ServiceGrid BU, and launched the associated SaaS and Advanced Services offers and capabilities comprising the ServiceGrid portfolio.
Since joining Cisco in 2004 via the NetSolve acquisition, his roles have also included senior positions in Service Delivery and Vendor Management for the Managed Services practice within Cisco’s Cloud and Managed Services (CMS) group.
Rob Walker is a Senior Manager in the ServiceGrid BU of Cisco’s Data and Analytics Business Group (DABG) and leads the Cisco Smart Bonding B2B Operations team.
Since joining Cisco in 2000, his roles have also included Channel Solutions IT, Channel Operations Management and Cisco Collaborative Services.