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Services Videos

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This is the video of a Technical Knowledge Library webinar delivered by ServiceGrid and SaaS experts David Kinn and Rob Walker on October 2, 2014. They share their thoughts and experiences related to service request handling in multi-vendor B2B ecosystems and the benefits of Cisco ServiceGrid.

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Providing support to employees and customers involves multiple sources working together. Today, most of the interactions between them are manual and managing the support cases is time consuming and  gets very complicated. In this video you will see how automation and integration with Cisco ServiceGrid can speed up and simplify the process.

 

 

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The move towards multisourcing is accelerating and creates new complexities in the Service Business. In this video you will see how to manage the increasing number of service partners efficiently.