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Cisco2811 software crash

Description of the problem:

I see that the router reloaded due to software crash. i want to understand the reason for this crash.
CHN_TAO_BRA_AR02#sh ver

Cisco IOS Software, 2800 Software (C2800NM-ENTSERVICES-M), Version 12.4(3d), RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2006 by Cisco Systems, Inc.

Compiled Wed 19-Apr-06 09:18 by alnguyen

 

ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE SOFTWARE (fc1)

 

CHN_TAO_BRA_AR02 uptime is 40 minutes

System returned to ROM by error - a Software forced crash, PC 0x4008AB74

System restarted at 05:26:18 GMT Thu Aug 7 2014

System image file is "flash:c2800nm-entservices-mz.124-3d.bin"

 

Cisco 2811 (revision 53.51) with 514048K/10240K bytes of memory.

Processor board ID FHK1008F1RE

6 FastEthernet interfaces

1 Serial(sync/async) interface

DRAM configuration is 64 bits wide with parity disabled.

239K bytes of non-volatile configuration memory.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

2 REPLIES

Hi,Follow this "software

Hi,

Follow this "software forced crash" troubleshooting guide to find the cause of the failure: (Might be low memory, corrupt image, and others.

http://www.cisco.com/c/en/us/support/docs/routers/7500-series-routers/26145-crashes-swforced-troubleshoot.html

Community Member

You better open a case at TAC

You better open a case at TAC giving them 0x4008AB74 reason.

 

Cheers!

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