This device has been in place for a few months now. It seems about once a month that we lose the ability to connect to any shares through the hostname. The first time it looked like it was a time sync issue and once it was setup with a ntp server that fixed that part. But now, accessing the device through its hostname doesn't work at all. Connecting through its ip works, as well as pinging the hostname resolves the proper ip. Am I missing something simple?
It is connected to the domain, everything has worked fine, this problem just comes up out of the blue. The device has been rebooted multiple times. Firmware is only at 1.0.0 but the only other version I have access to is 1.5 and it just loads and times out.
What is the name you are using to resolve the NSS?
If you use nslookup what is the IP that it returns and is it correct?
((Disclaimer: note any Windows commands may cause problems to your network and should be verified with Microsoft before proceeding.))
If it is just the name example (NSS324box) then you need to look at Netbois or WINS. You might have to clear a WINs entry or use nbtstat -rr to release and renew your netbios names on each device.. if it is (NSS324box.bobsnetwork.local) then it is a DNS issue and you might have to clear DNS on the DNS server or check a PTR or A record. On a Client you could do the ipconfig /flushdns
Solved - Apparently updating the firmware didn't do anything but I removed all permissions for all the shared folders and re-did them from scratch. I didn't touch the shares themselves but the permissions were re-done. That seems to have corrected the issues, hopefully for more than just the month.
Just wanted to inform you that the NSS300 smart storage is EOL/EOS. Since these devices went EOL/EOS Qnap will continue the software upgrades for our boxes. So you are still 3 updates behind, from 1.5.0 you'll need to updated to 3.5.0 then you can move to 3.5.1 and so on. Your unit is NSS324 is QNAP TS-459Pro+, i do believe that Qnap is about to release their 3.6.0 which will add many more features to your Cisco box now.
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