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NSS 4000 support Western Digital RE4 1TB?

HI,

I just go to the cisco website and saw the document which name "Cisco Approved Vendor List for network Storage Systems"

And, on the list i can't find Western Digital RE4 1TB. But, Western Digital RE4 2TB is on the list.

That mean NSS4000 cannot support Western Digital RE4 1TB ??

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: NSS 4000 support Western Digital RE4 1TB?

The AVL or Approved Vendor List contains the list of drives that have been tested by Cisco and are designed by the manufacturer to run on a 24x7 duty cycle.  That's not to say that other drives will not work with our storage products, they just have not been internally tested by Cisco.  This is why we sell our storage products with the option to purchase them with drives (which come from the AVL) or without drives.  You can use any compatible hard drives you desire however Cisco highly recommends use of drives from the AVL for full support and compatibility. 

Excerpt from the AVL: 

The Cisco Small Business Smart Storage Approved Disk Drive List provides

recommendations for compatible hard drives, UPS, and external enclosure for use

in the NSS 322, NSS 324, and NSS 326 Series of Network Attached Storage

(NAS) products. Cisco recommends using enterprise-class hard drives that are

rated for 24 x 7 applications. If you are using an external USB or eSATA drive or

enclosure that is not on the AVL list, you may be able to read and write to it but for

complete feature support and long term data integrity, we recommend a drive or

enclosure that has been fully tested and approved. For information about the

product warranty, see the User Guide for your specific product.

3 REPLIES
Cisco Employee

Re: NSS 4000 support Western Digital RE4 1TB?

The AVL or Approved Vendor List contains the list of drives that have been tested by Cisco and are designed by the manufacturer to run on a 24x7 duty cycle.  That's not to say that other drives will not work with our storage products, they just have not been internally tested by Cisco.  This is why we sell our storage products with the option to purchase them with drives (which come from the AVL) or without drives.  You can use any compatible hard drives you desire however Cisco highly recommends use of drives from the AVL for full support and compatibility. 

Excerpt from the AVL: 

The Cisco Small Business Smart Storage Approved Disk Drive List provides

recommendations for compatible hard drives, UPS, and external enclosure for use

in the NSS 322, NSS 324, and NSS 326 Series of Network Attached Storage

(NAS) products. Cisco recommends using enterprise-class hard drives that are

rated for 24 x 7 applications. If you are using an external USB or eSATA drive or

enclosure that is not on the AVL list, you may be able to read and write to it but for

complete feature support and long term data integrity, we recommend a drive or

enclosure that has been fully tested and approved. For information about the

product warranty, see the User Guide for your specific product.

New Member

Re: NSS 4000 support Western Digital RE4 1TB?

HI Glenn,

You are very helpful. Thank you very much.

New Member

Re: NSS 4000 support Western Digital RE4 1TB?

Hi,

It doesn't matter if the disk is on the official compatibility list of cisco or not. Even with approved HD, it's not working properly.

When you call Cisco Support they'll tell you that your disks are probably too big and you should replace them with smaller ones....

It's a known problem, sometimes response time from disk greater or equal to 1Tb is higher that was the NSS4000 is expecting. So disk is considered as faulty (even if it's not), raid array is stopped, and all your data are lost.

Don't trust the NSS4000 unit, it's not a professional device at all, and your data are definetely not secure on it.

RAID5 is not working properly, firmware is more a beta than a real firmware, and cisco support is useless on this kind of device.

In case of problems their only solution is always "delete the array, recreate one and restore from backup".

That's the 3rd time that we lost our 6Tb data due to problems with this device. We'll replace it with another brand with correct support and just throw this one away. It's useless.

Regards.

Bertrand.

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