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NSS324 - Firmware BIN File

G'day Guys,

I took a NSS324 home for testing purposes and I think I busted it.

Where can I get a copy of the firmware BIN file to restore the unit.

Cheers Ant

3 REPLIES
Cisco Employee

Re: NSS324 - Firmware BIN File

You should open a case with the Small Business Support Center (SBSC).  A support engineer at the center should be able to get you the relevant files you need.

Best Regards,

Re: NSS324 - Firmware BIN File

I spoke to SBCS guys and they don't have a copy of the Firmware yet.

Re: NSS324 - Firmware BIN File

Hi Purchasing Multimedia,

Glenn is correct the SBSC is the place to go,  the technician there should have escalated the case to his/her next level of support or diagnosed the problem and then escalated the case. 

Please take the effort to call the Small Business support Center back again, and open a case or re-open the old case number and this time ask the technician to escalate the case if they can't get you the software.

If you run into any issue, as a Systems Engineer at cisco I am happy to facilitate the necessary support you require.

If you need my assistance send your open case number to me with your contact details.

My email address is dhornste@cisco.com

regards Dave

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