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NSS4000 FTP error

The FTP side of the nss4000 was working fine until recently, but now i get this kind of log when i access it:

Status: Verbinden met

Status: Verbinding aangemaakt, welkomstbericht afwachten...

Antwoord: 220 NSS storage 1

Commando: USER patrick

Antwoord: 331 Please specify the password.

Commando: PASS ********

Antwoord: 500 OOPS: cannot change directory:/mnt/RAIDA/Home/homes/patrick

i get this aswel on a local ip as over the internet.
Could someone explain to me what the PASV IP address, minimum/maximum port for passive mode (PASV) connections is all about?
Cause thats the last thing i remember to have changed before it didn't work anymore but in the helpfile they are not described.
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