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NSS4000: Passwords not reset after Reset/NAS System Recovery Procedure

All,

Firstly, I perform this procedure to reset the NSS4000:


"To restore the network setting system defaults: You need to do this if the configuration interface becomes inaccessible. To reset the network setting system defaults, shut down the NSS, power it off, hold down the Reset button, and then power up the NSS. When you see the Power LED blink yellow rapidly, release the Reset button. The network settings are restored to factory defaults."

All documentation I have seen states the username and password are set to a default of the word 'admin'.

I am then required to perform a Network Attached Storage System Recovery Procedure since the NSS4000 will no longer boot on it's own:

http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&vw=1&articleid=15705

All subsequent attempts to login to the NSS4000 system’s administrative graphical user interface (GUI) fail.  Using the default username/password 'admin' do not work.

Also, the unit's IP address is 74.200.28.48, I do not believe this is a 'default' IP address either.  Therefore, I suspect the reset procedure I performed above is not restoring the system to factory default settings.

I would be most grateful for any assistance on understanding what the proper reset procedure is.  OR for that matter pointing out if I have made errors in the above procedures.

Sincerely,

Sanjay Belkhode

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

To anyone who may have this

To anyone who may have this problem in the future...  I bought an NSS4000 from ebay which did not boot from internal flash.  I followed the instructions to boot from a USB flash drive (pmon-PM74101-B024-recovery file) and was able to boot up.  Alas I did not have the password.  I followed the reset button procedure, but after booting was not reset.

After searching and searching and finding nothing.... I experimented.   I am sorry to say that I don't know which fixed it, so I will list everything that I did knowing that only one thing was the key to reset defaults.

I unplugged the USB stick while powering on with the reset button in.  After about 4 seconds I released with the flashing LED.

After about 30 seconds I plugged in the USB drive.

As soon as the red LED flashed (a couple of minutes later) I pressed and held the reset button again until I thought the red LED did something (It may not have).

As soon as the green LED started flashing, I pressed and held the reset button again until I thought the green LED flashing looked a little different (it may not have).

Much, Much to my surprise, when the green LED turned solid,  the NSS discovery tool showed the defaults were back!

I upgraded the firmware to the "WolfBoy" one that I found on http://danny.bogaards.org/?p=44 so I could turn off root-squash and log in to the SSH console with the nasuser.

I am now building a large RAID on new drives with RAID10 and no encryption for best performance.

 

4 REPLIES
Silver

NSS4000: Passwords not reset after Reset/NAS System Recovery Pro

Sanjay,

i just search through all cases regarding older NSS and couldn't find any cases regarding your issue. Normally the Reset works. I don't know/tested any other types of reset beside the reset on front. please try following reset this way . Reset on front panel should work unless it's a hardware failure in which the unit would need to be replaced.

Post <--click

Jasbryan

Community Member

To anyone who may have this

To anyone who may have this problem in the future...  I bought an NSS4000 from ebay which did not boot from internal flash.  I followed the instructions to boot from a USB flash drive (pmon-PM74101-B024-recovery file) and was able to boot up.  Alas I did not have the password.  I followed the reset button procedure, but after booting was not reset.

After searching and searching and finding nothing.... I experimented.   I am sorry to say that I don't know which fixed it, so I will list everything that I did knowing that only one thing was the key to reset defaults.

I unplugged the USB stick while powering on with the reset button in.  After about 4 seconds I released with the flashing LED.

After about 30 seconds I plugged in the USB drive.

As soon as the red LED flashed (a couple of minutes later) I pressed and held the reset button again until I thought the red LED did something (It may not have).

As soon as the green LED started flashing, I pressed and held the reset button again until I thought the green LED flashing looked a little different (it may not have).

Much, Much to my surprise, when the green LED turned solid,  the NSS discovery tool showed the defaults were back!

I upgraded the firmware to the "WolfBoy" one that I found on http://danny.bogaards.org/?p=44 so I could turn off root-squash and log in to the SSH console with the nasuser.

I am now building a large RAID on new drives with RAID10 and no encryption for best performance.

 

Community Member

This may sound like a crazy

This may sound like a crazy procedure (and it's likely some parts are not needed) but this was the only way I could get into an inherited NSS4000 with a bunch of data on it. THANK YOU!

My symptoms: NSS 4000 with Yellow Power light and Red System light. Likely bootloader problem and unknown admin password.

After this procedure from edwindrood, I was able to login to the NAS using admin / admin via the NAS IP and get access to the data.

I had tried the network reset (holding the reset button down while booting) and the factory defaults reset (holding the reset button down while the NAS is running until POWER flashes and then allowing the NAS to reboot) and neither of these reset procedures even so much as reset the admin password or IP.

-K

Community Member

Many thanks to edwindrood for

Many thanks to edwindrood for his stated solution.  I must admit, I didn't think it would work, but it has.  I've successfully used his method 3 times to arrive at the interface with the default settings.  I have no idea why his method works contrary to the official method stated by Cisco/Linksys.  I know can actually use the NSS4000.  Yes, I realize this is an older device, but it should provide me with some utility.

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