- This link shows the "Reset Button". The "Reset" button has two main functionalities (1) Gracefully reset the unit by press and hold for 5-7 seconds. The unit will rebooted and operate normally (keeping the current configuration). (2) Reset to default factory. To do this, the unit is OFF, then press and hold the reset button while press & hold the power button. When an amber LED from power button is flashing, release both reset and power buttons altogether. The unit is set to factory configuration. Username = admin ; Password = admin
- The administrator (person who has the admin's account) should change the admin's password when setup the unit. This is stated in the Admin Guide.
Note: Reset button itself WON'T do factory configuration and therefore, you have to have the admin's password to login.
I seem to remember on an older model that to reset the password you need to be very coordinated.
With power off, push a pin into the rest button and hold it there. Then with the other hand power it on. On the NSS4K and 6K this was the power cord, on the new NSS2K and 3K its the button. You have to keep holding the reset pin until the light turns amber, then release both.
If this doesnt work, I think its time to call Small Business Support Center.
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