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Cisco Employee

segfault when trying to login web UI or ftp files

We got a NSS 326 and it worked fairly well. However, occasionally the box would suddenly reject web UI login or ftp access. I can still ssh into the box though. I can see segfault in dmesg for every web UI login attempt or ftp access.

Here is a sample segfault message for web UI login.

     authLogin.cgi[18222]: segfault at b7329078 ip b756bf56 sp bfac16a8 error 7 in libuLinux_statistics.so.0.0[b756b000+3000]

Here is a sample segfault message for ftp access.

     proftpd[18224]: segfault at b715a078 ip b774bf56 sp bff48188 error 7 in libuLinux_statistics.so.0.0[b774b000+3000]

CIFS would still work when this problem occurred. Reboot the box would fix the problem but it is annoying.

Has anyone experienced this problem?

Thanks,

Kaiping

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Cisco Employee

segfault when trying to login web UI or ftp files

Since no one has replied to this post yet , I am providing more data points. Hopefully this would give everyone a better clue.

This issue (segfault) occurs roughly every 1 or 2 months on our NSS326 box. The box is used by a group of ~10 people and everyone accesses the file system on a daily basis. When the segfault occurs, it will not go away by itself unless I reboot the box.

We just ran into this issue again yesterday. Here is the dmesg.

[/var/log] # dmesg | grep segfault

684]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[2683]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[2743]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[23007]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[23035]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[23099]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[23256]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[23286]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[24397]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[24796]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[24821]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[24843]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[7580]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[11906]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[11907]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[11945]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[11946]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1758]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1766]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1790]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1796]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1946]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[1953]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[9842]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

proftpd[9890]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

authLogin.cgi[10000]: segfault at b733d078 ip b757ff56 sp bf98b028 error 7 in libuLinux_statistics.so.0.0[b757f000+3000]

authLogin.cgi[10004]: segfault at b7397078 ip b75d9f56 sp bfe3c378 error 7 in libuLinux_statistics.so.0.0[b75d9000+3000]

authLogin.cgi[10008]: segfault at b736a078 ip b75acf56 sp bf96c328 error 7 in libuLinux_statistics.so.0.0[b75ac000+3000]

authLogin.cgi[10011]: segfault at b733a078 ip b757cf56 sp bf9b9378 error 7 in libuLinux_statistics.so.0.0[b757c000+3000]

authLogin.cgi[10030]: segfault at b7333078 ip b7575f56 sp bfb5e618 error 7 in libuLinux_statistics.so.0.0[b7575000+3000]

authLogin.cgi[10037]: segfault at b73cb078 ip b760df56 sp bfb947c8 error 7 in libuLinux_statistics.so.0.0[b760d000+3000]

authLogin.cgi[10039]: segfault at b735d078 ip b759ff56 sp bf973208 error 7 in libuLinux_statistics.so.0.0[b759f000+3000]

authLogin.cgi[6732]: segfault at b73a0078 ip b75e2f56 sp bffa3348 error 7 in libuLinux_statistics.so.0.0[b75e2000+3000]

proftpd[6908]: segfault at b71a1078 ip b7792f56 sp bfd09148 error 7 in libuLinux_statistics.so.0.0[b7792000+3000]

What is the Cisco official support channel for this product (NSS326) in case I don't get any answer?

Thanks,

Kaiping

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