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New Member

Answering SRP547W PSTN call


I'm running a new SRP547W running the latest firmware.

Firmware Version:1.2.4 (003) Jan 11 2012

I have 3 phones connected to the unit. Ports 1 & 3 are used for outbound calls using VOIP and are registered to the VOIP provider.

The third phone is connected to phone port 4 and has NO VOIP settings and is not registered.

When an incoming PSTN call is received the phone on port 4 rings likes it should. Phones on ports 1 & 3 don't but that's due to an acknowledged bug.

When I answer the PSTN call by picking up the phone on port 4 the call is not answered. All I get is silence and the person calling me continues to get the phone ringing signal until they hang up.

Any ideas why I cannot answer the call? And what I can do to fix the problem?



Everyone's tags (3)
New Member

Answering SRP547W PSTN call

I know its bad form to answer your own questions but I think I've solved it.

I reset the voice settings on the unit back to factory defaults. Put my voip settings back in, changed region to Australia, updated dialplan and now, when I get an incoming call on my PSTN it rings *ALL* the phones (even ones that are registered for voip) and I can answer the call. So I must have mucked up a setting somewhere while I was playing.

If all else fails do a factory defaults and try again :-)