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New Member

Auto-attendat or ivr in srp521w

Hi all,


I have a router SRP521W I wonder if you can setup a self-attendat orivr to this device.


Thanks for responding

4 REPLIES
Cisco Employee

Auto-attendat or ivr in srp521w

Hi,

This is not possible - if you have seen reference to "IVR" for this product, this relates to the feature that allows certain parameters to be configured from a connected handset.  This should not be confused with the IVR feature used in PBX systems.

Regards,

Andy

New Member

Auto-attendat or ivr in srp521w

Thank you very much for your answer.


Do  to make sure then nor can I configure a simple auto-attendant that has a  menu easy for example dial 1 for sales 2 shopping 3 to send a fax?

Sorry for the inconvenience and thank you for answering.


Best regards

Cisco Employee

Auto-attendat or ivr in srp521w

Hi,

That's correct - the SRP cannot be used to provide this kind of functionality.  IVR/Auto Attendant functionality would be provided by the call control platform that would typically provide connectivity services to the individual SRP voice ports.

Regards,

Andy

New Member

Auto-attendat or ivr in srp521w

Thanks for your answer!

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