Cisco RV042 Router locks up

[wcsnetwork]

Cisco RV042 Router (newly purch

ased) logged in and clicked "port management" and then "firewall"

and the admin interface locks up???   Any suggestions

[David Carr]

What firmware are you running on the device?  If your running the latest, try reflashing the firmware and see if your able to do the settings your wanting to setup.

[Timothy Quinn]

Good evening, I am the customer who is working on the Router.

The firmware is up to date: 1.3.12.19tm

I tried re-flashing the unit and the flash loaded fine and router came back up ok.

As soon as I got back to the device I clicked "Firewall" and it locked up again...

- TQ

[riroe]

Please give us a call at the Cisco Small Business Support Center (1-866-606-1866) so that we can open a case for you to help

troubleshoot this problem that you are experiencing.

THANKS

[Timothy Quinn]

Ticket raised: 615 755 897

We will try to do a basic troubleshooting but don't want to waste much more time on this router. Too much time burnt up already. We are seriously considering moving up to a Cisco 871 Router instead.

- TQ