09-24-2014 11:42 AM
The guest wireless on this router is setup, and security is completely disabled (so that it never prompts for a password, and it shouldn't be able to take you to a login page when you connect). However, it doesn't work that way. Some users can connect fine, some users it doesn't connect at all, some users it takes to a password page. If I reboot the router everything is fine (and works like a true guest wireless network) for about a day, and then it shits the bed again. There is nothing crazy or complicated I have done that should be causing any issues.
Any ideas or thoughts about what is going on or what I can look for? I have looked all through the logs (including when someone is trying to connect to it) but nothing sticks out as being the cause of the problem.
Did I just get a bad router and should I return it? It's only been in use for a month or so.
09-25-2014 10:19 AM
Since the unit has been with you within a month or so i would recommend opening a support ticket. Once you do engineer would assist you in the troubleshooting. You have mention you did a reboot on the unit, did you happen to do a factory reset for 30 seconds ? The client users that are not connecting, what devices are they using?
09-25-2014 11:37 AM
I have not done a factory reset because I don't want to lose all the other settings (which are all working fine, like the private wireless network). The client users are all using a variety of cell phones.
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