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New Member

Installing Quick VPN Client on Windows 8.1

Hi Guys

We use Quick VPN Client to connect to our office using the RV016 VPN Router.

The QuickVPN Client works fine on Windows XP, Windows 7. It also worked fine on Windows 8 initially.

Recently we noticed that when we try to use the QuickVPN Client to connect to our office VPN, the client application is just waiting and showing the message connection and not proceeding any further from that screen. Becuase of the we are unable to connect to our office VPN from Windows 8 or 8.1.

Does anyone here has some useful tips to make the QuickVPN Client work again successfully from Windows 8 or Windows 8.1?

Looking forward to hearing from you guys

Regards

Jo

2 REPLIES
New Member

I've been able to use Quick

I've been able to use Quick VPN successfully on several Windows 8 and 8.1 machines by doing the following:

  1. Right-click on the Quick VPN desktop shortcut and then click on the compatibility tab. Under "compatibility mode, select, "Windows Vista (Service Pack 2); under "Settings", click, "Run the program as an administrator".
  2. In Windows firewall advanced settings, add inbound and outbound allow rules for port 60443.
  3. In Windows firewall advanced settings, add an outbound allow rule for ICMPv4
  4. If you're using Adobe Creative Cloud, you'll need to quit the Creative Cloud Desktop application in order to use Qucik VPN. CEFHelper.exe (used by the Creative Cloud Desktop application) has a dependency/lock on wget.exe, and will cause Quick VPN to not respond at the certificate recognition phase. Quitting the Creative Cloud Desktop application (and thereby killing CEF Helper) allows Quick VPN access to wget.exe and it will then function normally.
  5. **Edit; addendum** Windows updates as of 2013-04-20 require that rules in Windows firewall advanced settings be established that allow wget.exe both inbound and outbound. Path is %ProgramFiles% (x86)\Cisco Small Business\QuickVPN Client\wget.exe for 64-bit Windows machines.
New Member

Update, 2014-11-03:Changes to

Update, 2014-11-03:

Changes to Adobe Creative Cloud have employed a new validation scheme that requires all Adobe Apps to use wget.exe. Therefore, if any Adobe Creative Cloud 2014 Apps (Photoshop, Illustrator, etc...) are running, the QuickVPN client will be unable to connect. If, however, a connection is established BEFORE the Adobe app is started, the connection will not be affected by subsequently running the Adobe app. 

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