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New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Hello,

I just purchased and received a new RV320 and it's having some really odd issues.  We only have a single WAN connection which is actually just an ethernet handoff from our provider on metro ethernet and I have a single IP address with a gateway.  On any other device this works great - all internet traffic flows out just fine.

The RV320, however, did this odd thing where it was passing traffic just fine and then after about 15 minutes or so it would say "Connected (Inactive)" and I could not pass traffic.

I am not using dual wan ports and don't plan to unless this is an absolute requirement of the device?  My connection is definitely not complex, it's actually really super simple so I wonder why it would keep going "inactive".

Is this because it is trying to use both WAN ports and can't? Is there a way to just shutdown or turn off the second WAN/DMZ port? If so, I didn't see it anywhere - - unless you can ssh into the device and do it there.

If I do decide to use both WAN ports to solve this issue, I can get a second IP address from my provider and a second port but it will be an IP in the same range as my current one and I'm not sure if the RV320 in Gateway mode will accept that or not?

Thanks for any help as I really was hoping this would work right out of the box!

Everyone's tags (1)
69 REPLIES
Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

Hi Shane,

The first thing I would check is to look for the latest firmware. click here.

If you are on the latest FW version - please get a case created with our support team and we will do our best to figure out the issue.

I do not think the router is attempting to utilize both WAN ports - but let's find out what is going on Shane.

All the best,

Marc

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Thank You Marc,

I'll check the firmware which is probably out of date, get it upgraded and then create a case if need be.

Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

good luck Shane.

Marc

New Member

Anyone had a final fix for

Anyone had a final fix for this?

 

Im currently running the last code 1.2.1.13 and still can't put my broadband router in bridge mode because WAN1 goes in "inactive", so I need that awful Thomson (in router mode) to protect my RV320. Otherwise, due to the amount of broadcasts in this big cable modem environment, the RV320 can't handle it and WAN1 goes into "Connected/inactive". 

New Member

I am having a similar issue

I am having a similar issue but not sure why.

WAN1 work fine thru a DSL router setup over PPPoE from ATT provider

WAN2 shows "Connected - Inactive" It is setup to obtain IP from  A MOFI4500SIM4 with IP passthrough. If I hook a computer via ethernet to the MoFI it obtains an IP address and can connect without issues. When I connect the same ethernet to WAN2 port it reads connected - inactive and no connection established.

Do I have something configured incorrectly?

Bronze

clone the mac address of the

clone the mac address of the device that works on the mofi to wan2 and see if that fixes it.

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New Member

I did not see anywhere in the

I did not see anywhere in the setup to "clone" the MAC address for WAN2. I did try to assign the same static IP address as the computer that work but that was not successful either. Where is the clone function on the Cisco rv320 located?

Bronze

Sorry, there probably isn't

Sorry, there probably isn't an actual 'clone' function.  What I meant was change the mac address for wan2 to the same as the network card for the computer that worked.

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New Member

Yes so I have tried that

Yes so I have tried that (using the IP address of the computer that works) and it does not establish a connection. There must be something set up incorrectly. The RV320 is set to gateway as described earlier in the thread. My only there thought is to try another router connected to the MoFI and see if it is an issue with the MoFI or RV320.

Bronze

Using the IP address is not

Using the IP address is not the same as setting the mac address.

IP addresses are assigned based on mac addresses.  If the mac address on your computer is getting a working IP address, setting that same mac address on the rv320 wan will allow the rv320 to also receive the same working IP address.  You cannot set the IP address in the rv320 and it work--the isp must assign the IP address for it to be valid.

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New Member

I am still having issues. I

I am still having issues. I have tried connecting via DHCP and with the modem n IP passthru mode. Below are the screen shots. Looks like a NDS failure but I have a remote 8.8.8.8 listed. I have turned off SNMP as well as Bonjour. The MTU is set as auto. Any other suggestions?

Cisco Employee

Hi Mark_farber, yes, the logs

Hi Mark_farber, yes, the logs show that NDS failure. Can you ping 8.8.8.8 from the device system management>diagnostic page? If it's not reachable please input another reachable host on the network detection service>remote host. Or you can disable network detection service and check if it becomes active.

New Member

yes i can ping 8.8.8.8. I

yes i can ping 8.8.8.8. I think there is a bug with NDS and a private IP as I have a 4G modem.. Inserted another router between rv320 and modem and now works.

dan
New Member

Hy guys, new here and,

Hy guys, new here and, unfortunately, for the same issue: Connected (inactive) on WAN1

I just bought yesterday a brand new RV320.

I have two internet providers, one with Static IP and another with Dynamic. Both worked perfectly on a TPLink 6020 for several years. I decided to change the TPLink because Wan to Lan was only 180 and the RV 320 has 900.

In my configuration, WAN1 is assigned to the static IP provider because I have several forwarded ports (NVR, Alarm, etc).

Immediately out of the box, WAN2 (the dynamic) got an address but the static one on WAN1 shows Connected (Inactive). Now I am able to post because I have internet access on WAN2; if I remove the cable and leave just WAN1 connected there is no internet access and my provider cannot see my network.

Updated firmware today, performed factory restore but nothing works. Connected (Inactive) still there...

I repeat, absolutely same settings on a TPLink 6020 worked like a dream for years with no problems, so is hard for me to accept this from a market leader such as Cisco.

Next day edit

After some fine tune adjustments from my ISP and a factory reset, my RV320 is now connected through WAN1 to the Static IP of my provider but, surprise: still showing Connected (Inactive).

From time to time turns to simple Connected and then back to Connected (Inactive).

I will give it a try for few more days and then back to the vendor; sorry Cisco.

New Member

(No subject)

Bronze

Thank you, but that won't

Thank you, but that won't work when the computer is connected directly to the Internet connection.

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New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Marc,

With this device - - if I were to use both WAN ports, can I put in IP addresses in the same network range because that's what I'll get from my provider which is fine but I want to make sure.  Since it's in "Gateway" mode, does that matter? 

I'll definitely updgrade the firmware but just planning ahead!

Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

Hi Shane,

You should be fine.

I believe in "Router mode', NAT is disabled.

If you run into issues, give us a call or send a note in.

Marc

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

We are experiencing the same issue with our new RV320.

Often after a reboot, the system says WAN1 is connected/inactive, and will not pass any traffic between the WAN and the LAN. Disabling the WAN1 port and then re-enabling it seems to resolve the issue. A reboot will only sometimes resolve it.

We are using WAN1 only, which is connected to a Cisco DPC3825 cable modem/router that is in bridge mode.

Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

Hi Chris - I am going to ask you just in case - do you have the latest FW loaded on the router?

next - please get a support case opened - it is the quickest way to get to issue resolution.

Thanks,

Marc

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Hi Marc, yes, it is runnning 1.1.0.09.

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Hey Chris,

This is exactly what mine is doing too. I'm loading the latest firmware but it sounds like you did that. If you get any answers back before I do please let me know. It seems like its an issue because we are not using both ports but I have a netgear that is also dual wan and only using one port which works great. I hope we can get this easily resolved as I really want to use the device!

New Member

I have the same problem. I

I have the same problem. I change my port to bridge mode modem DPC3925 (CISCO), to work I have to reboot my cable modem, then the router. It's stuck on on DHCP, router cannot release and renew the ip given by modem. I have updated to 1.2.x firwmware and nothing change.

It's happens on WAN/DMZ and WAN port. There is another thing strange, I cannot ping outside from WAN/DMZ port, only WAN port.

I tried to many settings and I cannot solved the problem. I hope cisco relase a stable firmware to router.

 

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Chris,

Looks like this problem may be widespread as I just purchased this device and am seeing the same problem.  The first thing I did before posting this was to update the firmware to the latest, but the problem persists. I wish there was a way to indicate that WAN1 was the only port in use and to disable WAN2 entirely.

If you get any resolution, please post it here for those of us that are still floundering.

Thanks,

Bob Hessenauer

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

I am not near my device or I would open a case with Cisco but I'll be revisiting this on Saturday and hope there is a resolve because I really want to use it.  I would think that at the very least there would be a way to disable the WAN port not in use, and I wonder if you can ssh or telnet in and do it like most other Cisco products?

Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

Hello Shane,

When you see the "Connected (Inactive)" message, can you please take a screenshot of the summary page that shows the WAN IP address and the default gateway information and send it to us privately?

Thanks,

Nagaraja

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Hello Nagaraja,

I definitely can do that but it will have to be in two days once I'm back onsite.  Hopefully someone else i this thread can provide one sooner?

I am hoping there is a resolution for this.

New Member

New RV320 "Connected (Inactive)" Need some help/advice!

Update - Since disabling the WAN2 interface on the router (running 1.1.0.09) the system has remained stable except for the HTTP port forwadring issue I just submitted.

Bob

Cisco Employee

New RV320 "Connected (Inactive)" Need some help/advice!

Hi Robert

Thanks for the updates. It's good to hear it works after you disable WAN2. What's your original topo before you disable WAN2? Which devices are WAN1/WAN2 connected with?

Usually WAN1/WAN2 are used to connect to two different ISPs. If you only have one ISP, it's suggested to use single WAN.

If you want to use dual WAN, please don't connect WAN1 and WAN2 to the same switch. Also don't assign same subnet to WAN1 and WAN2.

Thanks

Zhaoqiang

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