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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

Problem with browsing remote computers - RVS4000

I have recently bought RVS4000 and I'm having problems with remote network computers. I can only access them by IP, by name it always fails. Localy I have BEFSX41, remotely RVS 4000, connected throught VPN. Everything else is working fine.

VPN.PNG VPN_1.PNG VPN_3.PNG VPN_2.PNG

Is there something else I could do?

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6 REPLIES
Silver

Re: Problem with browsing remote computers - RVS4000

We have notice some problem when using lower consumer product BEFSX41 with the Small Business products RVS4000. Not passing net bios traffic. Not sure if  consumer is coming out with a firmware upgrade to fix this. It's best practice to have either Small Business or either enterprise device together.All your setting are correct.

Thanks,

   Jason

New Member

Re: Problem with browsing remote computers - RVS4000

Thank you for your answer.

ATM I'm not buying another RVS4000, as I'm having lot's of problems with the one I've got.

I have another problem - I guess I should open another thread!?

RVS chrashes (almost) daily. I can ping the RVS4000, but VPN tunnel can't be connected, nor can I access RVS via browser, internet access for client computer is working normally. As I can see I have latest firmware.

What could be the problem? I'll struggle for a while, after that I'm getting BEFSX41 back in position, and returning RVS4000 to webshop.

New Member

Problem with browsing remote computers - RVS4000

It has been a while since my last post, but nothing has happend and my original problem still persists - can't access remote computers via DNS. I have bought another RVS4000 (big mistake i think) and got rid of BEFSX41, both were updated to latest firmware (RVS4000v1_V1.3.3.5.img), but I still can't see remote computers by name.

Problem with browsing remote computers - RVS4000

Hi, would you open a case at the Small Business Support Center so we can better assist you?

New Member

Problem with browsing remote computers - RVS4000

Yes that would be great. How do I do that?

Re: Problem with browsing remote computers - RVS4000

Here is a list of phone numbers you can call.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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