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New Member

Quick VPN client can not connect to RV042

PID VID :           RV042 V03

LAN IPv4/ Subnet mask : 192.168.0.7/255.255.255.0

Working Mode :           Router

2012/04/09 11:55:40 [STATUS]OS Version: Windows 7

2012/04/09 11:55:40 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/04/09 11:55:40 [STATUS]Windows Firewall Private Profile Settings: ON

2012/04/09 11:55:40 [STATUS]Windows Firewall Private Profile Settings: ON

2012/04/09 11:55:40 [STATUS]One network interface detected with IP address 192.168.1.141

2012/04/09 11:55:40 [STATUS]Connecting...

2012/04/09 11:55:40 [DEBUG]Input VPN Server Address = 1.2.3.4

2012/04/09 11:55:40 [STATUS]Connecting to remote gateway with IP address: 1.2.3.4

2012/04/09 11:55:42 [STATUS]Remote gateway was reached by https ...

2012/04/09 11:55:42 [STATUS]Provisioning...

2012/04/09 11:55:54 [STATUS]Success to connect.

2012/04/09 11:55:54 [STATUS]Tunnel is configured. Ping test is about to start.

2012/04/09 11:55:54 [STATUS]Verifying Network...

2012/04/09 11:56:00 [WARNING]Failed to ping remote VPN Router!

2012/04/09 11:56:03 [WARNING]Failed to ping remote VPN Router!

2012/04/09 11:56:06 [WARNING]Failed to ping remote VPN Router!

2012/04/09 11:56:09 [WARNING]Failed to ping remote VPN Router!

2012/04/09 11:56:12 [WARNING]Failed to ping remote VPN Router!

2012/04/09 11:56:16 [WARNING]Ping was blocked, which can be caused by an unexpec

ted disconnect.

2012/04/09 11:56:21 [STATUS]Disconnecting...

2012/04/09 11:56:26 [WARNING]Failed to disconnect.

PPTP working fine but not with Quick VPN .. test on some computer and internet access still can not get connect to router.

Everyone's tags (2)
87 REPLIES
New Member

Quick VPN client can not connect to RV042

Hi Arif,

Please check the firewall settings on the router and ensure that "Block Wan Requests" is disabled.

These errors indicate that the final ping back to the router is not receiving a reply and it will give an error on the client side indicating "remote gateway is not responding".

Also be sure to check the password as there is an entry in the logs about the pre-shared key- if all else fails try deleting and recreating the user.

FInally, by looking at the logs, it looks like port 500 could be blocked. You can run a quick port scan by going to www.grc.com->Services->ShieldsUp! . Scan for port 500 and see if the results indicate that the port is closed. If so, please contact your ISP to verify that your modem is not blocking port 500.

If these suggestions do not help, please feel free to call us at 1-866-606-1866 with access to the router and the client PC so we can check the settings and create a test user to try to connect from our lab. That will rule out any AV or competing programs that could be causing issues on the client PC.

I hope this info helps. Have a great day!

New Member

Quick VPN client can not connect to RV042

Tried that all option seems not working ,  i tried to takeout my router in the office and connected to my laptop with public IP  and now i can connect to remote vpn RV042. the problems now i only able to ping inside IP but not with the internal network ip address

New Member

Quick VPN client can not connect to RV042

Ok- that seems like it needs a closer look by a technician . Please verify that the grc scan showed that the port is not closed. If so, please call us at 1-866-606-1866 with access to the router and the client PC so we can check the settings and create a test user to try to connect from our lab. That will rule out any AV or competing programs that could be causing issues on the client PC.

Have a great day!

Bronze

Quick VPN client can not connect to RV042

Hello Arif,

99% of the time it is a firewall issue on the Operating systems of the internal network. By default Windows is built to block any unknown IP address from any other subnet than its own. Most other traffic is NAT'ed so you never see the other subnet IP address.

Cisco Small Business Support Center

Randy Manthey

CCNA, CCNA - Security

New Member

Quick VPN client can not connect to RV042

Hi, i am facing the same issue..

I can connect via pptp and groupVpn but not with quickVpn..

I am seeing Username is ONLINE in the management website when quickvpn is connecting but the moment i get the error "gateway not responding", website says offline..

I tried changing the conf file ip to 127.0.0.1 and got connected but not able to access resources, tried several workarounds still no luck. My Boss wanted to use the quickvpn as it assign individual user access but still unable to make it work..

So many information and articles but none resolved the issuezz i've been trying to resolve this for weeks still a painful truth..

Addition, firewall off, no antivirus, xp updated patches.

Wendell

Ccna, ccna voice

New Member

Quick VPN client can not connect to RV042

Hi Wendel,

tried to turn on the firewoll and share the log here, the most problems is  NAT Passthrough in router.

New Member

Quick VPN client can not connect to RV042

Hi Arif,

So you already resolved yours?

Ok sure will post the firewall settings once bak in the office..

One thing i noticed also with my working GroupVpn, once connected, i am able to access the remote resources but i m not getting a local ip.. I used to configure SonicWall before and from my underatanding VPN will provide you ip address to which network you are connected..

thanks

Wendell

New Member

Quick VPN client can not connect to RV042

++ LOGS WITH FIREWALL OFF ++

2012/06/04 17:13:48 [STATUS]OS Version: Windows XP
2012/06/04 17:13:48 [STATUS]Windows Firewall is OFF
2012/06/04 17:13:49 [STATUS]One network interface detected with IP address 192.168.1.123
2012/06/04 17:13:49 [STATUS]Connecting...
2012/06/04 17:13:49 [DEBUG]Input VPN Server Address = 1.2.3.4
2012/06/04 17:13:49 [STATUS]Connecting to remote gateway with IP address: 1.2.3.4
2012/06/04 17:13:51 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:13:51 [STATUS]Provisioning...
2012/06/04 17:13:58 [STATUS]Success to connect.
2012/06/04 17:13:58 [STATUS]Tunnel is configured. Ping test is about to start.
2012/06/04 17:13:58 [STATUS]Verifying Network...
2012/06/04 17:14:04 [WARNING]Failed to ping remote VPN Router!
2012/06/04 17:14:04 [WARNING]IPSEC service not running when connecting!
2012/06/04 17:14:08 [WARNING]Failed to ping remote VPN Router!
2012/06/04 17:14:08 [WARNING]IPSEC service not running when connecting!
2012/06/04 17:14:11 [WARNING]Failed to ping remote VPN Router!
2012/06/04 17:14:11 [WARNING]IPSEC service not running when connecting!
2012/06/04 17:14:15 [WARNING]Failed to ping remote VPN Router!
2012/06/04 17:14:15 [WARNING]IPSEC service not running when connecting!
2012/06/04 17:14:18 [WARNING]Failed to ping remote VPN Router!
2012/06/04 17:14:18 [WARNING]IPSEC service not running when connecting!
2012/06/04 17:14:21 [WARNING]Ping was blocked, which can be caused by an unexpected disconnect.
2012/06/04 17:14:41 [STATUS]Disconnecting...
2012/06/04 17:14:42 [WARNING]Failed to disconnect.


++ LOGS WITH FIREWALL ON ++

- I got error straight away  "YOU MAY NEED TO DISABLE YOUR WINDOWS FIREWALL FIREWALL"

2012/06/04 17:16:19 [STATUS]OS Version: Windows XP
2012/06/04 17:16:19 [STATUS]Windows Firewall is ON
2012/06/04 17:16:19 [STATUS]One network interface detected with IP address 192.168.1.123
2012/06/04 17:16:19 [STATUS]Connecting...
2012/06/04 17:16:19 [DEBUG]Input VPN Server Address = 1.2.3.4
2012/06/04 17:16:19 [STATUS]Connecting to remote gateway with IP address: 1.2.3.4
2012/06/04 17:16:20 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:20 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:20 [WARNING]Failed to connect.
2012/06/04 17:16:20 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:20 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:20 [WARNING]Failed to connect.
2012/06/04 17:16:20 [WARNING]Failed to connect!
2012/06/04 17:16:26 [STATUS]OS Version: Windows XP
2012/06/04 17:16:26 [STATUS]Windows Firewall is ON
2012/06/04 17:16:26 [STATUS]One network interface detected with IP address 192.168.1.123
2012/06/04 17:16:26 [STATUS]Connecting...
2012/06/04 17:16:26 [DEBUG]Input VPN Server Address = 1.2.3.4
2012/06/04 17:16:26 [STATUS]Connecting to remote gateway with IP address: 1.2.3.4
2012/06/04 17:16:26 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:26 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:26 [WARNING]Failed to connect.
2012/06/04 17:16:27 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:27 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:27 [WARNING]Failed to connect.
2012/06/04 17:16:27 [WARNING]Failed to connect!
2012/06/04 17:16:47 [STATUS]OS Version: Windows XP
2012/06/04 17:16:47 [STATUS]Windows Firewall is ON
2012/06/04 17:16:47 [STATUS]One network interface detected with IP address 192.168.1.123
2012/06/04 17:16:47 [STATUS]Connecting...
2012/06/04 17:16:47 [DEBUG]Input VPN Server Address = 1.2.3.4
2012/06/04 17:16:47 [STATUS]Connecting to remote gateway with IP address: 1.2.3.4
2012/06/04 17:16:47 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:47 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:47 [WARNING]Failed to connect.
2012/06/04 17:16:48 [STATUS]Remote gateway was reached by https ...
2012/06/04 17:16:48 [WARNING]Remote gateway wasn't reached...
2012/06/04 17:16:48 [WARNING]Failed to connect.
2012/06/04 17:16:48 [WARNING]Failed to connect!

Silver

Quick VPN client can not connect to RV042

Have a try with Lifeline:

http://www.linksysinfo.org/index.php?threads/qvpnplus-gui-lifeline-vpn-client.26789/

Regards Simon
http://www.linksysinfo.org

Regards Simon http://www.linksysinfo.org
New Member

Quick VPN client can not connect to RV042

thanks Simon, this is worth a try.. but i am getting .net framwork error everytime.

New Member

Quick VPN client can not connect to RV042

No , I gave up with QuickVPN, does not always work it's working  only for specific ISP and also lack NAT in VPN ,http://www.shrew.net/download/ike much better than QuickVPN,

From your log, It's seems the problems is on your computer, do you have SP3 on your XP ?

New Member

Quick VPN client can not connect to RV042

Hi Arif,

I thought support team resolved the issue. Then why bundle the software with the router if they know there are issues using it?

Yes i am using XP sp3, Win7, tried all work arounds. check ports. how can i explain to my boss that this QuickVPN will not gonna work? hahaha

Thanks

New Member

Quick VPN client can not connect to RV042

Hi Arif,

I thought support team resolved the issue. Then why bundle the software with the router if they know there are issues using it?

Yes  i am using XP sp3, Win7, tried all work arounds. check ports. how can i  explain to my boss that this QuickVPN will not gonna work? hahaha

Thanks

New Member

Quick VPN client can not connect to RV042

Hi Arif,

im not gonna use linux..

New Member

Quick VPN client can not connect to RV042

Hi Wendel,  if you have time i can assist you to troublehoot your RV router( trace with wireshark etc) , i am available on skype /yahoo /gtalk.

it's should be working , i did not use the RV cause it's lack VPN-NAT . so i reactivate my mikrotik router and old PIX

New Member

Quick VPN client can not connect to RV042

Hi Arif,

You are so cool!

the one and the only reason we purchased this RV is because of its attractive QuickVPN. I was able to setup a Client to Gateway tunnel using the Group Vpn but mu boss wanted to use the username based quickvpn..

Our sonic wall dies so we shifted to cisco.

Can you tell me your timing? I am based here in Singapore, so we can have some chat and troubleshooting sessions, lol..

Thanks

New Member

Quick VPN client can not connect to RV042

Dear Cisco SmallBusiness Support Team,

The GroupVpn using 3rd party software is working but not the username based QuickVPN, any difference?

Thanks

New Member

Quick VPN client can not connect to RV042

VPN Tracker (Mac) - Working OK

TheGreenBow - Working OK

SonicWall VPN Client - Working OK

QuickVPN - not working :(

New Member

Quick VPN client can not connect to RV042

The defferent between quickvpn and others vpn client is virtual interface most of vpn client will use/install virtual interface..

QuickVPN is working as script to configure VPN ipsec in Windows.. so sad can not working well.

New Member

Quick VPN client can not connect to RV042

Hi Arif,

Thanks for the input, very fruitful.

How come using the GroupVpn i am not getting the local ip, RV is not assingning any ip to my pc? I am expecting a new interface on the ipconfig, i need that to access/telnet local routers..

thanks

New Member

Re: Quick VPN client can not connect to RV042

Hi there guys.  After reading through your whole conversation, it is very sad, very frustrating for me to have purchased an RV082 from Cisco!  Annoying, angerful, frustrating...please, give me more qualifiers to criticize so bad this Small Business support team.  I am so angry I would throw this $399 product to the wall.

Is this issue of not getting connected with QuickVPN really difficult to solve?

If you use a wildlife Windows VPN PPTP client, it works, but the holly router only supports 5 concurrent tunnels!

Hey Support team, and where are you guys?

New Member

Re: Quick VPN client can not connect to RV042

Huh...and that was only the beginning.  If I try to backup the configuration, or try to update the firmware, I get an HTTP 404 Page not found error!

New Member

Re: Quick VPN client can not connect to RV042

Hi Javier,

i have been troubleshooting all day long for more than 2 weeks now, but still not able to make the QuickVPN work.

i was able to speak to one of the tech support from cisco yesterday, to my surprise, she was able to connect to my VPN gateway real quick! and that is ridiculous! she was using a LAB pc according to her, no antivirus and whatsoever, i even run the QuickVPN on a fresh XP, still did not work. getting the gateway not responding error.

here's the catch, my RV042 is directly connected to a Cisco 881 which is widely open to public (no exceptions no firewall no everything just pure 10megpop directly connected to my other ISP), she was able to QuickVPN, and what i did was i connected my PC directly to the same 881 and assigned a public IP, it should work right if we are talking about 443, 60443, 500, 4500 ports? but sadly, no.

thanks

New Member

Re: Quick VPN client can not connect to RV042

We are on the same boat, i do troubleshoot for a week for this product and gave up.. from my experice the most problems i found.

- it's will not work if your lan(qvpnclient) network the same with inside network in rv042,

- most of my users  can not connect to the NAT , if i connected directly to without  router on my lan with public ip address it's will connect.

- antivirus and firewall application will cause so much problems.

rv042 is completely junk for the price , it's can not called vpn device it's just load balancer and internet gateway..

New Member

Re: Quick VPN client can not connect to RV042

i contacted my ISP, all ports are open!

the port checking tool

     www.grc.com

     www.canyouseeme.org

port tools will only see ports open / closed - IF YOU ASSIGNED THE PORT TO THE EQUIPMENT's IP ADDRESS!

port 500 and port 4500 are CLOSED, not assigned to any, even to the quickVPN, i tried assigning them to the address of my quickvpn router but still no luck. SO HOW CAN THE SUPPORT TEAM CAN ACCESS / CONNECT TO MY VPN??

New Member

Re: Quick VPN client can not connect to RV042

this is not about ports , but how the router handle the trafic, the packet from client  to rv042(ipsec tunnel) should be passed by router not NATTed(IPSEC Passthrough)

Silver

Quick VPN client can not connect to RV042

QuickVPN is not a full blown IPSec Client.  it uses SSL

you need Port 443 or 60443 open on your RV042 (firewall settings)

Regards Simon
http://www.linksysinfo.org

Regards Simon http://www.linksysinfo.org
Bronze

Re: Quick VPN client can not connect to RV042

Wendell,

The reason we can connect is because the port UDP 500 and UDP 4500 are open. Most only scanners online test TCP ports not UDP. On the RV042 as long as HTTPS is enabled on the router QVPN will work. Remote management dosn't even need to be enabled. If it is enabled it needs to be set for a port other than 443 or 60443. If you have an internal web server and are port forwarding 443 you will need to manually set your clients to 60443 when they connect.

Cisco Small Business Support Center

Randy Manthey

CCNA, CCNA - Security

Bronze

Re: Quick VPN client can not connect to RV042

Arif,

Any VPN will not work if the local subnet is the same as the remote. That is first rule when designing a tunnel. You have to image the tunnel as removing the information in the middle. I will try to explain with a couple of diagrams.

With any router you can have only one Interface per subnet. This is due to the routing decision, if you had multiple interfaces with the same subnet how would the router decide the path for the route?

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