Remote alterations

[AAA_Telecomms]

I'm in Australia and presently look after 6 x SRP 527 W Routers that are connected to Alcatel PABX phone systems. When I need to alter things like static ip addresses for vpn's I have presently have to go to site and alter these setting. I can log in remotely to these routers but every time I make a change the router gives me the message The values are invalid. I enter the same value from on site and it works. What do I have to do to get this to work and can I make the change remotely or will I have to go to site to make these changes?

Please help.

Also are there courses that I can do to learn more about these routers?


Sent from Cisco Technical Support iPad App

[jeffrrod]

Dear Mark,

Thank you for reaching the Small Business Support Community.

Since the same configuration parameter works on one SRP527 but not another, I believe this has something to do with the firmware release version and therefore I suggest you to make sure run the latest one,

http://software.cisco.com/download/release.html?mdfid=282910822&flowid=797&softwareid=282919993&release=1.01.19&relind=AVAILABLE&rellifecycle=&reltype=latest

Data sheets and literature for SRP500 series;

http://www.cisco.com/en/US/products/ps10500/prod_literature.html

Admin guide (with firmware upgrade details on chapter 8);

http://www.cisco.com/en/US/docs/routers/srp520_series/srp521w/administration/srp500_admin.pdf

If remote access is already enabled then you can do the upgrade remotely;

http://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=fd998d22d7804f73a717e77ff89f729d_Configure_Remote_Access_through_Web_Access_Management_on_SRP.xml&pid=2&converted=0

Pretty much this admin guide is all we know about this routers, please check it out and let me know if you have any question and/or if there is any further assistance I may help you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

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