Hi Lorraine. Right now at 5:53pm EST using my 30 meg connection Netflix has over 100 second response and it is localized off of my service provider's network. At my job (I work for an ISP), 90 MS latency is considered outage level slowness. Which in my opinion means Netflix doesn't necessarily support their customers with that great of a service level if sending them a generic ping returns such a slow response time (imagine any real traffic?)
To this end, if you run a traceroute from your computer to Netflix where do you see the decrease in speed (higher increase in MS)? If it is within the first hop of your router, then your network has a problem or may be the router. If it is beyond the first hop of your router, it is your service provider. Once you're off your provider's domain then who knows.
If you could please from your computer on the network that is affected-
From a wired and wireless computer run a constant ping to Netflix
ping netflix.com -t
Then perform a trace route from those connections
Let's see where the issue may lie. You can also do this for other things like google.com. google.com from my house is 30 MS which is right where it should be. I suspect if you use a wide array of services and they all have some sort of negative service impact, it's most likely not the router nor your destinations, but instead, something in between.
-Tom Please mark answered for helpful posts
Please mark answered for helpful posts
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